Results of surveys

Results of surveys

To date, SARS has conducted two surveys to gauge the sentiments and experience of the traders for the indicators selected for SARS. Overall, a TFI score of 53 % was achieved. This score compares well and is higher when compared to the Sub-Saharan African average scores of 44%, however lower than the OECD global average best practice of 83% achieved only by the developed countries.

The TFI survey has provided valuable insights into the current state of trade facilitation within SARS Customs and Excise. The overall TFI score of 53% indicates that, on average, traders are relatively satisfied with the trade facilitation processes in place. The TFI survey has provided valuable insights into the current state of trade facilitation within SARS Customs and Excise. 

Overall results

Indicator category:

  • Information availability
  • Consultations
  • Appeal procedures
  • Fees and charges
  • Formalities – documents
  • Formalities – automation
  • Formalities – procedures
  • Border agency co-operation – domestic Border agency co-operation – international Governance and impartiality.

 

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