RLA

What’s New?

• 24 February 2022 – On-boarding of existing Customs clients to the new Registration, Licensing and Accreditation (RLA) system
  
  The implementation of the new RLA system was initially designed to cater only to clients submitting new applications. Clients who were already registered on the old system, i.e. via a DA185 application were not required to re-register on the new RLA system. The system was designed on a first-in-first-out principle and clients that required re-registering on the new RLA system would severely impact the turnaround times (TAT) of new applications due to operational capacity constraints. For more information, see our letter to Trade.
  
  

• 10 September 2021 – Registration Licensing and Accreditation (RLA) update

  On 10 September 2021, SARS will implement an additional enhancement to the Registration, Licensing and Accreditation (RLA) system. For more information, see our letter to Trade.

• 23 April 2021 – Changes to Customs Registration Licensing and Designation
  The second phase of the systems enhancements to the Registration, Licensing and Accreditation (RLA) system has been implemented whereby the following categories of Customs clients can now also apply for registration or licensing electronically via eFiling:
  • Approved exporters;
  • Customs warehouses (excluding CCA Enterprise storage warehouses);
  • Manufacturers in terms of AGOA;
  • Producers in terms of the SADC-EPA, SADC, SACU/EFTA, SACU-MERCOSUR and GSP Norway, Russia and Turkey;
  • Reporters (e.g. transit shed operators, container operators, wharf operators, depot operators, sea cargo carriers, railway and airway authorities);
  • Searchers searching for abandoned wrecks; and
  • Special Economic Zone Operators.

  The external policy SC-CF-19 – Registration Licensing and Designation has been updated.

• 16 April 2021 – Update on the New Registration, Licensing and Accreditation (RLA) System

• 16 April 2021 – Leaflet: SARS eFiling for quick and easy Customs registrations (Updated on 25 June 2021)

• 16 April 2021 – NCAP RLA Webinar Presentation to Trade

• 16 April 2021 – FAQs from RLA Webinar on 15 April 2021
  

• 27 January 2021 – RLA WEBINAR FAQS NOVEMBER 2020
  
  
• 10 November 2020 – NCAP RLA Webinar Presentation to Trade
  
  
• 29 October 2020 – FAQs: Customs Registration, Licensing and Accreditation (RLA)
  
  
• 4 May 2020 – Various DA 185 / DA 8 forms were updated when the Rules to the Customs and Excise Act, 1964 were amended on 24 April 2020. This allowed for the electronic submission of applications for registration and licensing. Please click here for the amended forms.
  
  
• 24 April 2020 – Registration Licensing and Designation: External Policy
  
  
• 20 April 2020 – FAQs: Customs Registration, Licensing and Accreditation (RLA)
  
  
• 17 April 2020 – Updated Letter to Trade: Update on the new Registration, Licensing and Accreditation (RLA) system
  
  
• 16 April 2020 – NCAP RLA: Accessing RLA via eFiling
  
  
• 16 April 2020 – Customs Registration, Licensing and Accreditation (RLA) Quick Guide
  
  
• 12 March 2020 – Update on Registration, Licensing and Accreditation (RLA)
  
  
• 4 March 2020 – The new Registration, Licensing and Accreditation (RLA) system will go live on eFiling and in Customs branches from 20 April 2020. Watch this space for more information.
  
  
• 10 September 2019 – RLA External Trader Roadshow presentation
  
  
• August 2019 – RLA update: Implementation date postponed

Registration, Licensing and Accreditation (RLA), which is part of the New Customs Acts Programme (NCAP), is the new electronic platform for the management of registration/licensing applications. The new electronic registration/licensing process is being implemented under the provisions of the Customs and Excise Act, no 64 of 1964. This will allow for easier transition into the Customs Control and Duty Acts of 2014 (date of implementation still to be determined).

Release 1 of RLA, which took place in April 2020, included 45 client types (predominantly Importers and Exporters) who are able to submit NEW applications for registration/licensing/reporting via eFiling.  The impacted client types are also able to have applications captured by Customs staff at their preferred Customs branch. 

When is the implementation?

The introduction of eFiling as a new registration channel for the 45 client types mentioned above went live on 20 April 2020.  The same client types are also able to submit via the new system at Customs branches. (For a full list of Customs offices, click here.) An additional 28 client types will be added to RLA when the next phase goes live towards the end of April 2021. During the course of 2021, further client types will be enabled to submit via the RLA platform.

Who is impacted and what steps must I take?

For a full list of all client types who are able to submit new applications via eFiling using the RLA system, click here.

Client types that are not impacted will continue to submit their applications for registration/licensing/reporting according to the current process at Customs branches.

Existing Customs clients can therefore continue trading and will not be affected. Only new client type applications (for the RLA-enabled client types) will be processed on the new system until further notice.

The first category of existing clients who will be requested to migrate to the new system are Clearing Agents. This is to allow Clearing Agents to register relationships with their clients on the Relationship Management component on RLA. More information on this will be available in due course. All other existing clients will be notified when they should migrate to the new system.

Escalations/queries

• If clients are experiencing challenges in accessing the RLA system on eFiling or submitting a case, please call the SARS Contact Centre on 0800 00 7277.
• Clients who cannot get to a Customs office (particularly due to Covid-19 regulations) can submit applications via the following branch email addresses:

• • Alberton: Please note that as from 1 April 2022 the Alberton branch will no longer be accepting DA185 applications via email.  The applications have to be submitted via the RLA platform or submitted in person to the branch. 
  • Cape Town: [email protected]
  • Durban: [email protected]
  • ORTIA: [email protected]
  • Port Elizabeth: [email protected]
  • Pretoria: Please note that as from 1 April 2022 the Pretoria branch will no longer be accepting DA185 applications via email.  The applications have to be submitted via the RLA platform or submitted in person to the branch. 
• For queries on applications already submitted, you can email the following addresses. However, do not send applications (DA185s) to the email addresses below as they do not capture applications:
  
  
  • For applications submitted via the RLA system and the case has passed the acceptable turnaround time, please email [email protected] with the case number and name of the company in the subject line. These are cases starting with the 1000 number.
    
    
  • For applications submitted via the manual DA185 form and the case has passed the acceptable turnaround time, please email [email protected] with the case number and name of company in the subject line. These are for cases starting with the 3 number.