Service offerings per Channel for tax practitioners

Software / Systems Related

Services

Tax Practitioner Unit*

[email protected]

Contact Centre**

Branch

eFiling

SARS MobiApp   

SARS Online Query System  

All eFiling enquiries

  √√   

All e@syfile enquiries

  √√   

Resetting of eFiling password

    √√ 

Registration Maintenance

Services

Tax Practitioner Unit*

[email protected]

Contact Centre**

Branch

eFiling

SARS MobiApp

 

SARS Online Query System

1st time registration (Income Tax)
*See exceptions below

    √√ 

1st time registration Trust/Body Corporates
*See exceptions below

√
Only if the trustee RR acting on behalf of the trust/Body corporate accompanies the tax practitioner

  

√
Only if the trustee RR acting on behalf of the trust/Body corporate accompanies the tax practitioner

  

√

For Trust registrations only

1st time registration (VAT)
*See exceptions below

   

 

√  

1st time registration (PAYE)
*See exceptions below

    √

 

 

Update of ID number/company registration number

 

  

√

Tax Practitioner may only update an ID if the taxpayer accompanies him/her

   

Update of Trust registration number

 

  √   

VAT interview

√

  √   

Update of registered particulars (excluding eFiling security details)

    √√ 

De-registration

 √     

Banking detail changes

√  √√√ 

Banking detail verification

√  √  √

Trustee/Director verification

√  √  √

Merging of profiles for Single Registration

    √  

Reprint of registration confirmation

    √√ 

Return Completion

Services

Tax Practitioner Unit*

[email protected]

Contact Centre**

Branch

eFilingSARS MobiApp

SARS Online Query System

Personal Income Tax Returns (ITR12)

  

Advisory

Advisory

√√ 

Company Income Tax Returns (ITR14)

  

Advisory

Advisory

√  

Trust Income Tax Returns (ITR12T)

  

Advisory

Advisory

√  

VAT 201

  

Advisory

Advisory

√  

EMP201/EMP501/EMP601

  

Advisory

Advisory

√  

IRP6

  

Advisory

Advisory

√  

Tax Compliance Status (TCS) application

  

Advisory

Advisory

√√√

Tax Directives

  

Advisory

Advisory

√  

Application for tax directive:  Fixed percentage – IRP(3b)

  

Advisory

Advisory

√  

Emigration Clearance

  

Advisory

Advisory

√√√

Foreign Investment

  

Advisory

Advisory

√√√

Request for Remission (PIT, CIT, VAT & PAYE)

  

Advisory

Advisory

√  

Notice of objection (PIT, CIT, VAT & PAYE)

  

Advisory

Advisory

√  

Request for Correction

  

Advisory

Advisory

√  

Notice of Appeal (PIT, CIT, VAT & PAYE)

  

Advisory

Advisory

√  

ADR1 (Trusts and Donations)

√ 

Advisory

√   

ADR2 (Trusts and Donations)

√ 

Advisory

√   

Request for returns

    √√ 

Voluntary Disclosure Programme (VDP) – requests

    √  

Accounts

Services

Tax Practitioner Unit*

[email protected]

Contact Centre**

Branch

eFiling

SARS MobiApp

SARS Online Query System

Requests for Statements

√

From 1999 to 2008 only

√

From 1999 to 2008 only

√

From 1999 to 2008 only

√

From 1999 to 2008 only

√

After 2008 only

√

After 2008 only

√

After 2020 only

Re-allocations

 √  √ √

Requests for waiving of penalties and interest

    √  

Queries relating to refunds

  √    

Offset of credits

 √     

Debt Management

Services

Tax Practitioner Unit*

[email protected]

Contact Centre**

Branch

eFiling

SARS MobiApp

SARS Online Query System

Under R100 000 debt arrangements

√√√√√  

Request for Suspension of Obligation to Pay

  

Advisory

√√  

Over R100 000 debt arrangements

√ 

Advisory

√√  

Request for debt equalisation

 √     

Other

Services

Tax Practitioner Unit*

[email protected]

Contact Centre**

Branch

eFiling

SARS MobiApp

SARS Online Query System

VAT vendor search

  

Advisory

 √√√

Tax Practitioner verification

  

Advisory

 √  

Supporting documentation upload

  

Advisory

 √√√

Reprint of Notice of assessments

  

Advisory

 √√ 

Payments

Advisory

 

Advisory

 √√ 

Tax Practitioner registration and verification

  

Advisory

 √  

Transfer Duty payments

  

Advisory

 √  

Advanced tax ruling

    √  

Audit

Services

Tax Practitioner Unit*

[email protected]

Contact Centre**

Branch

eFiling

SARS MobiApp

SARS Online Query System

Submitting documents for Audit

    √√√

Enquiry as to the audit status

  √ √√ 

**Technical issues will be escalated to technical teams

*See the exceptions for 1st time registration on our Client information System (Single registration) webpage

Vat registrations for Partnership and joint venture cannot be done on e-filing, must be done in branch or TPU

PAYE for Partnership and joint venture cannot be done on e-filing, must be done in branch or TPU

Trusts and Dividends tax: Notice of objections cannot be done on eFiling and must be done in the branch office or TPU

RR = Registered Representative

Last Updated:

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