Software / Systems Related | |||||||
Services | Tax Practitioner Unit* | Contact Centre** | Branch | eFiling | SARS MobiApp  | SARS Online Query System  | |
All eFiling enquiries |  |  | √ | √ |  |  |  |
All e@syfile enquiries |  |  | √ | √ |  |  |  |
Resetting of eFiling password |  |  |  |  | √ | √ |  |
Registration Maintenance | |||||||
Services | Tax Practitioner Unit* | Contact Centre** | Branch | eFiling | SARS MobiApp  | SARS Online Query System | |
1st time registration (Income Tax) |  |  |  |  | √ | √ |  |
1st time registration Trust/Body Corporates | √ |  |  | √ |  |  | √ For Trust registrations only |
1st time registration (VAT) |  |  |  |  | √ |  |  |
1st time registration (PAYE) |  |  |  |  | √ |  |  |
Update of ID number/company registration number |  |  |  | √ Tax Practitioner may only update an ID if the taxpayer accompanies him/her |  |  |  |
Update of Trust registration number |  |  |  | √ |  |  |  |
VAT interview | √ |  |  | √ |  |  |  |
Update of registered particulars (excluding eFiling security details) |  |  |  |  | √ | √ |  |
De-registration |  | √ |  |  |  |  |  |
Banking detail changes | √ |  |  | √ | √ | √ |  |
Banking detail verification | √ |  |  | √ |  |  | √ |
Trustee/Director verification | √ |  |  | √ |  |  | √ |
Merging of profiles for Single Registration |  |  |  |  | √ |  |  |
Reprint of registration confirmation |  |  |  |  | √ | √ |  |
Return Completion | |||||||
Services | Tax Practitioner Unit* | Contact Centre** | Branch | eFiling | SARS MobiApp | SARS Online Query System | |
Personal Income Tax Returns (ITR12) |  |  | Advisory | Advisory | √ | √ |  |
Company Income Tax Returns (ITR14) |  |  | Advisory | Advisory | √ |  |  |
Trust Income Tax Returns (ITR12T) |  |  | Advisory | Advisory | √ |  |  |
VAT 201 |  |  | Advisory | Advisory | √ |  |  |
EMP201/EMP501/EMP601 |  |  | Advisory | Advisory | √ |  |  |
IRP6 |  |  | Advisory | Advisory | √ |  |  |
Tax Compliance Status (TCS) application |  |  | Advisory | Advisory | √ | √ | √ |
Tax Directives |  |  | Advisory | Advisory | √ |  |  |
Application for tax directive: Fixed percentage – IRP(3b) |  |  | Advisory | Advisory | √ |  |  |
Emigration Clearance |  |  | Advisory | Advisory | √ | √ | √ |
Foreign Investment |  |  | Advisory | Advisory | √ | √ | √ |
Request for Remission (PIT, CIT, VAT & PAYE) |  |  | Advisory | Advisory | √ |  |  |
Notice of objection (PIT, CIT, VAT & PAYE) |  |  | Advisory | Advisory | √ |  |  |
Request for Correction |  |  | Advisory | Advisory | √ |  |  |
Notice of Appeal (PIT, CIT, VAT & PAYE) |  |  | Advisory | Advisory | √ |  |  |
ADR1 (Trusts and Donations) | √ |  | Advisory | √ |  |  |  |
ADR2 (Trusts and Donations) | √ |  | Advisory | √ |  |  |  |
Request for returns |  |  |  |  | √ | √ |  |
Voluntary Disclosure Programme (VDP) – requests |  |  |  |  | √ |  |  |
Accounts | |||||||
Services | Tax Practitioner Unit* | Contact Centre** | Branch | eFiling | SARS MobiApp | SARS Online Query System | |
Requests for Statements | √ From 1999 to 2008 only | √ From 1999 to 2008 only | √ From 1999 to 2008 only | √ From 1999 to 2008 only | √ After 2008 only | √ After 2008 only | √ After 2020 only |
Re-allocations |  | √ |  |  | √ |  | √ |
Requests for waiving of penalties and interest |  |  |  |  | √ |  |  |
Queries relating to refunds |  |  | √ |  |  |  |  |
Offset of credits |  | √ |  |  |  |  |  |
Debt Management | |||||||
Services | Tax Practitioner Unit* | Contact Centre** | Branch | eFiling | SARS MobiApp | SARS Online Query System | |
Under R100 000 debt arrangements | √ | √ | √ | √ | √ |  |  |
Request for Suspension of Obligation to Pay |  |  | Advisory | √ | √ |  |  |
Over R100 000 debt arrangements | √ |  | Advisory | √ | √ |  |  |
Request for debt equalisation |  | √ |  |  |  |  |  |
Other | |||||||
Services | Tax Practitioner Unit* | Contact Centre** | Branch | eFiling | SARS MobiApp | SARS Online Query System | |
VAT vendor search |  |  | Advisory |  | √ | √ | √ |
Tax Practitioner verification |  |  | Advisory |  | √ |  |  |
Supporting documentation upload |  |  | Advisory |  | √ | √ | √ |
Reprint of Notice of assessments |  |  | Advisory |  | √ | √ |  |
Payments | Advisory |  | Advisory |  | √ | √ |  |
Tax Practitioner registration and verification |  |  | Advisory |  | √ |  |  |
Transfer Duty payments |  |  | Advisory |  | √ |  |  |
Advanced tax ruling |  |  |  |  | √ |  |  |
Audit | |||||||
Services | Tax Practitioner Unit* | Contact Centre** | Branch | eFiling | SARS MobiApp | SARS Online Query System | |
Submitting documents for Audit |  |  |  |  | √ | √ | √ |
Enquiry as to the audit status |  |  | √ |  | √ | √ |  |
**Technical issues will be escalated to technical teams
*See the exceptions for 1st time registration on our Client information System (Single registration) webpage
Vat registrations for Partnership and joint venture cannot be done on e-filing, must be done in branch or TPU
PAYE for Partnership and joint venture cannot be done on e-filing, must be done in branch or TPU
Trusts and Dividends tax: Notice of objections cannot be done on eFiling and must be done in the branch office or TPU
RR = Registered Representative