Service offerings per Channel for tax practitioners

Please note:  When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on eFiling otherwise the Contact Centre will not be able to assist, read more​. ​

​ Services	​ Tax Practitioner Unit*	Practitioner Contact Centre email​	Contact    Centre**​	Branch	eFiling
Software /Systems Related​ ​ ​
​All eFiling enquiries	​	​	​	​	​
​All [email protected]™ enquiries	​	​	​	​	​
Resetting of eFiling passwords​	​	​	​	​	​
Registration Maintenance​ ​ ​ ​ ​ ​ ​
1st​​ time registration (Income tax)  * See exceptions below	Only if the taxpayer accompanies the tax practitioner​	​	​	​ Only if the taxpayer accompanies the tax practitioner	​
​ 1st​​ time registration (VAT)  * See exceptions below	​	​	​	​	​
​ 1st​​ time registration (PAYE)​  * See exceptions below	​	​	​	​	​
​Update of ID number / CC registration number	​  Only if the taxpayer accompanies the tax practitioner​	​	​	​ Only if the taxpayer accompanies the tax practitioner​	​
VAT interview​	​ Re-activation only	​	​	​	​
Update of registered particulars​		​	​	​Possible but not the preferred channel	​
​De-registration	​	​	​	​	​
Banking detail changes​	​	​	​	​	​
​Banking detail verification	​	​	​	​	​
Trustee / Director verification​	​	​	​	​	​
Merging of profiles for Single Registration​	​	​	​	​	​
​Reprint of registration confirmation	​	​	​	​	​
Return Completion​ ​ ​ ​ ​ ​ ​
​Personal Income Tax Returns (ITR12)​	​	​	​Advisory	​	​
Company Income Tax Returns (ITR14)	​	​	​​Advisory	​	​
​Income Tax Returns (ITR12T)​	​	​	​​Advisory	​	​
​VAT 201	​	​	​​Advisory	​	​
EMP ​201 / EMP 501 / EMP 601​	​	​	​​Advisory	​	​
​IRP 6	​	​	​​Advisory	​	​
​Tax Compliance Status (TCS) application​	​	​	​​Advisory	​	​
​TCS collection	​	​	​​Advisory	​	​
​Tax Directive	​	​	​​Advisory	​	​
​Application for tax directive: Fixed percentage – IRP (3b)​	​	​	​​Advisory	​	​
Emigration Clearance​	​	​	​​Advisory	​	​
​Foreign Investment	​	​	​​Advisory	​	​
​Request for Remission (PIT, CIT,VAT & PAYE)	​	​	​​​Advisory	​	​
​Notice of Objection (PIT,CIT, VAT & PAYE)	​	​	​​Advisory	​	​
​Request for Correction	​	​	​​Advisory	​	​
Notice of Appeal​ (PIT,CIT, VAT & PAYE)	​	​	​​Advisory	​	​
​ADR 1 (Trust and Donations)​	​	​	​​Advisory	​	​
ADR 2​​ (Trust and Donations)	​	​	​​Advisory	​	​
​Request for returns	​	​	​​Advisory	​	​
​Voluntary Disclosure Programme (VDP) – requests​	​	​	​​Advisory	​	​
Accounts​ ​ ​ ​ ​ ​ ​
Request for Statements​​ ​	​ From 1999 to 2008 only	From 1999 to 2008 only	From 1999 to 2008 only	​ From 1999 to 2008 only	After 2008 only​ ​
​Re-allocations	​	​	​	​	​Limited extent
Re​quest for waiving of penalties and interest​	​	​	​	​	​
​Queries relating to refunds​	​	​	​	​	​
Offset of credits​	​	​	​	​	​Limited extent
Debt Management​ ​ ​ ​ ​ ​ ​
Under R100 000 de​bt arrangements ​	​	​	​​	​	​
​Request for Suspension of Obligation to Pay	​	​	​Advisory	​	​
Over R100 000 debt arrangements​​	​	​	​	​	​
Request for debt equalisation​	​	​	​	​	​
Settlement offer​​	​	​	​	​	​
​Write Off	​	​	​	​	​
Other​ ​ ​ ​ ​ ​ ​
VAT vendor search​	​	​	​​​Advisory	​	​
​Tax Practitioner verification​	​	​	​​​Advisory	​	​
Supporting documen​tation upload​	​	​	​​​Advisory	​	​
​Reprint of Notice assessment	​	​	​​​Advisory	​	​
Payments​​	​​Only via eFiling, EFT or at  a bank	​	​​​Advisory	​Only via eFiling, EFT or at a bank	​
Tax Practitioner registration and verification​	​	​	​​​Advisory	​	​
Transfer Duty submission​	​	​	​​​Advisory	​	​
​Transfer Duty payments	​	​	​​​Advisory	​	​
Advanced tax ruling​	​	​	​	​	​
Audit​ ​ ​ ​ ​ ​ ​
Submitting documents for Audit​​	​	​	​	​	​
Enquiry as to the audit status​	​	​	​	​	​

 * Including Branch Tax Practitioner queues

** Technical issues will be escalated to technical teams

* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage