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Please note:
When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on eFiling otherwise the Contact Centre will not be able to assist, read more.
Services |
Tax Practitioner Unit* |
Practitioner Contact Centre email | Contact Centre** | Branch | eFiling |
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| Software /Systems Related | |||||
| All eFiling enquiries |  |
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| All [email protected]™ enquiries | |
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| Resetting of eFiling passwords | |
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| Registration Maintenance | |||||
| 1st time registration (Income tax) * See exceptions below |
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| 1st time registration (VAT) * See exceptions below |
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| 1st time registration (PAYE) * See exceptions below |
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| Update of ID number / CC registration number | Only if the taxpayer accompanies the tax practitioner |
Only if the taxpayer accompanies the tax practitioner |
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| VAT interview | Re-activation only |
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| Update of registered particulars | Possible but not the preferred channel | |
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| De-registration | |
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| Banking detail changes | |
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| Banking detail verification | |
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| Trustee / Director verification | |
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| Merging of profiles for Single Registration | |
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| Reprint of registration confirmation | |
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| Return Completion | |||||
| Personal Income Tax Returns (ITR12) | Advisory | |
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| Company Income Tax Returns (ITR14) | Advisory | |
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| Income Tax Returns (ITR12T) | Advisory | |
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| VAT 201 | Advisory | |
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| EMP 201 / EMP 501 / EMP 601 | Advisory | |
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| IRP 6 | Advisory | |
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| Tax Compliance Status (TCS) application | Advisory | |
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| TCS collection | Advisory | |
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| Tax Directive | |
Advisory | |
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| Application for tax directive: Fixed percentage – IRP (3b) | |
Advisory | |
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| Emigration Clearance | Advisory | |
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| Foreign Investment | Advisory | |
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| Request for Remission (PIT, CIT,VAT & PAYE) | |
Advisory | |
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| Notice of Objection (PIT,CIT, VAT & PAYE) | |
Advisory | |
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| Request for Correction | |
Advisory | |
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| Notice of Appeal (PIT,CIT, VAT & PAYE) | |
Advisory | |
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| ADR 1 (Trust and Donations) | |
Advisory | |
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| ADR 2 (Trust and Donations) | |
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Advisory | |
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| Request for returns | |
Advisory | |
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| Voluntary Disclosure Programme (VDP) – requests | Advisory | |
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| Accounts | |||||
| Request for Statements | From 1999 to 2008 only | From 1999 to 2008 only | From 1999 to 2008 only | From 1999 to 2008 only | After 2008 only
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| Re-allocations | |
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Limited extent | |
| Request for waiving of penalties and interest | |
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| Queries relating to refunds | |
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| Offset of credits | |
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Limited extent | |
| Debt Management | |||||
| Under R100 000 debt arrangements | |
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| Request for Suspension of Obligation to Pay | |
Advisory | |
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| Over R100 000 debt arrangements | |
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| Request for debt equalisation | |
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| Settlement offer | |||||
| Write Off | |||||
| Other | |||||
| VAT vendor search | Advisory | |
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| Tax Practitioner verification | |
Advisory | |
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| Supporting documentation upload | |
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Advisory | |
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| Reprint of Notice assessment | |
Advisory | |
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| Payments | Only via eFiling, EFT or at a bank | Advisory | Only via eFiling, EFT or at a bank | |
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| Tax Practitioner registration and verification | Advisory | |
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| Transfer Duty submission | Advisory | |
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| Transfer Duty payments | Advisory | |
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| Advanced tax ruling | |
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| Audit | |||||
| Submitting documents for Audit | |
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| Enquiry as to the audit status | |
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* Including Branch Tax Practitioner queues
** Technical issues will be escalated to technical teams
* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage
