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Service offerings per Channel for tax practitioners

Please note:  When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on eFiling otherwise the Contact Centre will not be able to assist, read more​. ​


Services

Tax Practitioner Unit*

Practitioner Contact Centre email​

Contact    Centre**​               
    Branch            eFiling         
Software /Systems Related​ ​ ​  
​All eFiling enquiries Available at Contact Centre
​All [email protected]™ enquiries Available at Contact Centre
Resetting of eFiling passwords​ Available at Contact Centre Available on eFiling
     Registration Maintenance​ ​ ​ ​ ​ ​ ​  
1st​​ time registration
(Income tax) 
* See exceptions below
Available at Tax Practitioner Unit  Only if the taxpayer accompanies the tax practitioner Available at Branch
Only if the taxpayer accompanies the tax practitioner
​ 1st​​ time registration
(VAT) 
* See exceptions below
Available on eFiling
​ 1st​​ time registration
(PAYE)​ 
* See exceptions below
Available at Branch
​Update of ID number / CC registration number Available at Tax Practitioner Unit  Only if the taxpayer accompanies the tax practitioner
  
Available at BranchOnly if the taxpayer accompanies the tax practitioner
VAT interview​ Available at Tax Practitioner Unit Re-activation only Available at Branch
Update of registered particulars​   ​Possible but not the preferred channel Available on eFiling
​De-registration Available via Practitioner Contact Centre email Available at Branch Available on eFiling
Banking detail changes​ Available at Tax Practitioner Unit Available at Branch Available on eFiling
​Banking detail verification Available at Tax Practitioner Unit Available at Branch Available on eFiling
Trustee / Director verification​ Available at Tax Practitioner Unit Available at Branch
Merging of profiles for Single Registration​ Available on eFiling
​Reprint of registration confirmation Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch
Return Completion​ ​ ​ ​ ​ ​ ​  
​Personal Income Tax Returns (ITR12)​ Advisory Available on eFiling
Company Income Tax Returns (ITR14) ​​Advisory Available on eFiling
​Income Tax Returns (ITR12T)​ ​​Advisory Available on eFiling
​VAT 201 ​​Advisory Available on eFiling
EMP ​201 / EMP 501 / EMP 601​ ​​Advisory Available on eFiling
​IRP 6 ​​Advisory Available on eFiling
​Tax Compliance Status (TCS) application​ ​​Advisory Available at Branch Available on eFiling
​TCS collection ​​Advisory Available at Branch Available on eFiling
​Tax Directive Available at Tax Practitioner Unit ​​Advisory Available at Branch Available on eFiling
​Application for tax directive: Fixed percentage – IRP (3b)​ Available at Tax Practitioner Unit ​​Advisory Available at Branch
Emigration Clearance​ ​​Advisory Available at Branch
​Foreign Investment ​​Advisory Available at Branch
​Request for Remission (PIT, CIT,VAT & PAYE) Available at Tax Practitioner Unit ​​​Advisory Available at Branch Available on eFiling
​Notice of Objection (PIT,CIT, VAT & PAYE) Available at Tax Practitioner Unit ​​Advisory Available at Branch Available on eFiling
​Request for Correction Available at Tax Practitioner Unit ​​Advisory Available at Branch Available on eFiling
Notice of Appeal​ (PIT,CIT, VAT & PAYE) Available at Tax Practitioner Unit ​​Advisory Available at Branch Available on eFiling
​ADR 1 (Trust and Donations)​ Available at Tax Practitioner Unit ​​Advisory Available at Branch
ADR 2​​ (Trust and Donations) Available at Tax Practitioner Unit Available via Practitioner Contact Centre email ​​Advisory Available at Branch
​Request for returns Available via Practitioner Contact Centre email ​​Advisory Available on eFiling
​Voluntary Disclosure Programme (VDP) – requests​ ​​Advisory Available on eFiling
Accounts​ ​ ​ ​ ​ ​ ​  
    Request for Statements​​ ​ From 1999 to 2008 only   From 1999 to 2008 only   From 1999 to 2008 only   From 1999 to 2008 only   After 2008 only

​  
             
​Re-allocations Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch Limited extent
Re​quest for waiving of penalties and interest​ Available via Practitioner Contact Centre email Available at Branch
​Queries relating to refunds​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Contact Centre Available at Branch
Offset of credits​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch Limited extent
Debt Management​ ​ ​ ​ ​ ​ ​  
Under R100 000 de​bt arrangements ​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email ​​Available at Contact Centre Available at Branch
​Request for Suspension of Obligation to Pay Available at Tax Practitioner Unit   ​Advisory Available at Branch Available on eFiling
Over R100 000 debt arrangements​​ Available via Practitioner Contact Centre email
Request for debt equalisation​ Available via Practitioner Contact Centre email
Settlement offer​​
​Write Off
Other​ ​ ​ ​ ​ ​ ​  
VAT vendor search​ ​​​Advisory Available on eFiling
​Tax Practitioner verification​ Available at Tax Practitioner Unit ​​​Advisory Available at Branch Available on eFiling
Supporting documen​tation upload​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email ​​​Advisory Available at Branch Available on eFiling
​Reprint of Notice assessment Available via Practitioner Contact Centre email ​​​Advisory Available on eFiling
Payments​​ ​Only via eFiling, EFT or at  a bank ​​​Advisory ​Only via eFiling, EFT or at a bank Available on eFiling
Tax Practitioner registration and verification​ ​​​Advisory Available on eFiling
Transfer Duty submission​ ​​​Advisory Available on eFiling
​Transfer Duty payments ​​​Advisory Available on eFiling
Advanced tax ruling​ Available on eFiling
Audit​ ​ ​ ​ ​ ​ ​  
Submitting documents for Audit​​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch Available on eFiling
Enquiry as to the audit status​ Available at Tax Practitioner Unit Available at Contact Centre Available at Branch

 * Including Branch Tax Practitioner queues

** Technical issues will be escalated to technical teams

* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage

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