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Service offerings per Channel for tax practitioners


Services

Tax Practitioner Unit*

Practitioner Contact Centre email​

Contact    Centre**​               
    Branch            eFiling         
Software /Systems Related​ ​ ​
​All eFiling enquiries Green checkmark
​All [email protected]™ enquiries Green checkmark
Resetting of eFiling passwords​ Green checkmark Green checkmark
     Registration Maintenance​ ​ ​ ​ ​ ​ ​
1st​​ time registration
(Income tax) 
* See exceptions below
Green checkmark  Only if the taxpayer accompanies the tax practitioner​ Green checkmark Only if the taxpayer accompanies the tax practitioner
​ 1st​​ time registration
(VAT) 
* See exceptions below
Green checkmark
​ 1st​​ time registration
(PAYE)​ 
* See exceptions below
Green checkmark
​Update of ID number / CC registration number Green checkmark  Only if the taxpayer accompanies the tax practitioner​
  
Green checkmark​ Only if the taxpayer accompanies the tax practitioner​
VAT interview​ Green checkmark Re-activation only Green checkmark
Update of registered particulars​   Possible but not the preferred channel Green checkmark
​De-registration Green checkmark Green checkmark Green checkmark
Banking detail changes​ Green checkmark Green checkmark Green checkmark
​Banking detail verification Green checkmark Green checkmark Green checkmark
Trustee / Director verification​ Green checkmark Green checkmark
Merging of profiles for Single Registration​ Green checkmark
​Reprint of registration confirmation Green checkmark Green checkmark Green checkmark
Return Completion​ ​ ​ ​ ​ ​ ​
​Personal Income Tax Returns (ITR12)​ ​Advisory Green checkmark
Company Income Tax Returns (ITR14) ​​Advisory Green checkmark
​Income Tax Returns (ITR12T)​ ​​Advisory Green checkmark
​VAT 201 ​​Advisory Green checkmark
EMP ​201 / EMP 501 / EMP 601​ ​​Advisory Green checkmark
​IRP 6 ​​Advisory Green checkmark
​Tax Compliance Status (TCS) application​ ​​Advisory Green checkmark Green checkmark
​TCS collection ​​Advisory Green checkmark Green checkmark
​Tax Directive Green checkmark ​​Advisory Green checkmark Green checkmark
​Application for tax directive: Fixed percentage – IRP (3b)​ Green checkmark ​​Advisory Green checkmark
Emigration Clearance​ ​​Advisory Green checkmark
​Foreign Investment ​​Advisory Green checkmark
​Request for Remission (PIT, CIT,VAT & PAYE) Green checkmark ​​​Advisory Green checkmark Green checkmark
​Notice of Objection (PIT,CIT, VAT & PAYE) Green checkmark ​​Advisory Green checkmark Green checkmark
​Request for Correction Green checkmark ​​Advisory Green checkmark Green checkmark
Notice of Appeal​ (PIT,CIT, VAT & PAYE) Green checkmark ​​Advisory Green checkmark Green checkmark
​ADR 1 (Trust and Donations)​ Green checkmark ​​Advisory Green checkmark
ADR 2​​ (Trust and Donations) Green checkmark Green checkmark ​​Advisory Green checkmark
​Request for returns Green checkmark ​​Advisory Green checkmark
​Voluntary Disclosure Programme (VDP) – requests​ ​​Advisory Green checkmark
Accounts​ ​ ​ ​ ​ ​ ​
Request for Statements​​ ​ ​From 1999 to 2008 only From 1999 to 2008 only From 1999 to 2008 only From 1999 to 2008 only After 2008 only

​  
             
​Re-allocations Green checkmark Green checkmark Green checkmark ​Limited extent
Re​quest for waiving of penalties and interest​ Green checkmark Green checkmark
​Queries relating to refunds​ Green checkmark Green checkmark Green checkmark Green checkmark
Offset of credits​ Green checkmark Green checkmark Green checkmark ​Limited extent
Debt Management​ ​ ​ ​ ​ ​ ​
Under R100 000 de​bt arrangements ​ Green checkmark Green checkmark ​​Green checkmark Green checkmark
​Request for Suspension of Obligation to Pay Green checkmark   ​Advisory Green checkmark Green checkmark
Over R100 000 debt arrangements​​ Green checkmark
Request for debt equalisation​ Green checkmark
Settlement offer​​
​Write Off
Other​ ​ ​ ​ ​ ​ ​
VAT vendor search​ ​​​Advisory Green checkmark
​Tax Practitioner verification​ Green checkmark ​​​Advisory Green checkmark Green checkmark
Supporting documen​tation upload​ Green checkmark Green checkmark ​​​Advisory Green checkmark Green checkmark
​Reprint of Notice assessment Green checkmark ​​​Advisory Green checkmark
Payments​​ Only via eFiling, EFT or at  a bank ​​​Advisory Only via eFiling, EFT or at a bank Green checkmark
Tax Practitioner registration and verification​ ​​​Advisory Green checkmark
Transfer Duty submission​ ​​​Advisory Green checkmark
​Transfer Duty payments ​​​Advisory Green checkmark
Advanced tax ruling​ Green checkmark
Audit​ ​ ​ ​ ​ ​ ​
Submitting documents for Audit​​ Green checkmark Green checkmark Green checkmark Green checkmark
Enquiry as to the audit status​ Green checkmark Green checkmark Green checkmark

 * Including Branch Tax Practitioner queues

** Technical issues will be escalated to technical teams

* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage

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