Service offerings per Channel for tax practitioners

Please note: When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on eFiling otherwise the Contact Centre will not be able to assist, read more.

Software / Systems Related
Services	Tax Practitioner Unit*	[email protected]	Contact Centre**	Branch	eFiling	SARS MobiApp	SARS Online Query System
All eFiling enquiries			√	√
All e@syfile enquiries			√	√
Resetting of eFiling password					√	√
Registration Maintenance
Services	Tax Practitioner Unit*	[email protected]	Contact Centre**	Branch	eFiling	SARS MobiApp	SARS Online Query System
1^st time registration (Income Tax) *See exceptions below					√	√
1^st time registration Trust/Body Corporates *See exceptions below	√ Only if the trustee RR acting on behalf of the trust/Body corporate accompanies the tax practitioner			√ Only if the trustee RR acting on behalf of the trust/Body corporate accompanies the tax practitioner			√ For Trust registrations only
1^st time registration (VAT) *See exceptions below					√
1^st time registration (PAYE) *See exceptions below					√
Update of ID number/company registration number
VAT interview	√			√
Update of registered particulars (excluding eFiling security details)					√	√
De-registration		√
Banking detail changes	√			√	√	√
Banking detail verification	√			√			√
Trustee/Director verification	√			√			√
Merging of profiles for Single Registration					√
Reprint of registration confirmation					√	√
Return Completion
Services	Tax Practitioner Unit*	[email protected]	Contact Centre**	Branch	eFiling	SARS MobiApp	SARS Online Query System
Personal Income Tax Returns (ITR12)			Advisory	Advisory	√	√
Company Income Tax Returns (ITR14)			Advisory	Advisory	√
Trust Income Tax Returns (ITR12T)			Advisory	Advisory	√
VAT 201			Advisory	Advisory	√
EMP201/EMP501/EMP601			Advisory	Advisory	√
IRP6			Advisory	Advisory	√
Tax Compliance Status (TCS) application			Advisory	Advisory	√	√	√
Tax Directives			Advisory	Advisory	√
Application for tax directive: Fixed percentage – IRP(3b)			Advisory	Advisory	√
Emigration Clearance			Advisory	Advisory	√	√	√
Foreign Investment			Advisory	Advisory	√	√	√
Request for Remission (PIT, CIT, VAT & PAYE)			Advisory	Advisory	√
Notice of objection (PIT, CIT, VAT & PAYE)			Advisory	Advisory	√
Request for Correction			Advisory	Advisory	√
Notice of Appeal (PIT, CIT, VAT & PAYE)			Advisory	Advisory	√
ADR1 (Trusts and Donations)	√		Advisory	√
ADR2 (Trusts and Donations)	√		Advisory	√
Request for returns					√	√
Voluntary Disclosure Programme (VDP) – requests					√
Accounts
Services	Tax Practitioner Unit*	[email protected]	Contact Centre**	Branch	eFiling	SARS MobiApp	SARS Online Query System
Requests for Statements	√ From 1999 to 2008 only	√ From 1999 to 2008 only	√ From 1999 to 2008 only	√ From 1999 to 2008 only	√ After 2008 only	√ After 2008 only	√ After 2020 only
Re-allocations		√			√		√
Requests for waiving of penalties and interest					√
Queries relating to refunds			√
Offset of credits		√
Debt Management
Services	Tax Practitioner Unit*	[email protected]	Contact Centre**	Branch	eFiling	SARS MobiApp	SARS Online Query System
Under R100 000 debt arrangements	√	√	√	√	√
Request for Suspension of Obligation to Pay			Advisory	√	√
Over R100 000 debt arrangements	√		Advisory	√	√
Request for debt equalisation		√
Other
Services	Tax Practitioner Unit*	[email protected]	Contact Centre**	Branch	eFiling	SARS MobiApp	SARS Online Query System
VAT vendor search			Advisory		√	√	√
Tax Practitioner verification			Advisory		√
Supporting documentation upload			Advisory		√	√	√
Reprint of Notice of assessments			Advisory		√	√
Payments	Advisory		Advisory		√	√
Tax Practitioner registration and verification			Advisory		√
Transfer Duty payments			Advisory		√
Advanced tax ruling					√
Audit
Services	Tax Practitioner Unit*	[email protected]	Contact Centre**	Branch	eFiling	SARS MobiApp	SARS Online Query System
Submitting documents for Audit					√	√	√
Enquiry as to the audit status			√		√	√

**Technical issues will be escalated to technical teams

*See the exceptions for 1^st time registration on our Client information System (Single registration) webpage

Vat registrations for Partnership and joint venture cannot be done on e-filing, must be done in branch or TPU

PAYE for Partnership and joint venture cannot be done on e-filing, must be done in branch or TPU

Trusts and Dividends tax: Notice of objections cannot be done on eFiling and must be done in the branch office or TPU

RR = Registered Representative