How to clear cache and cookies

If you experience issues accessing details on eFiling, you may need to clear your cache.

For each browser, there are different steps. Scroll down to your applicable browser.

Top Tip: For each browser setting, always make sure to switch off your ‘pop-up blocker’ in other words ‘pop-up blocker’ must NOT be ticked / unticked). The eFiling site makes use of pop-ups, in other words you need to allow pop-ups. You will usually find the pop-up blocker under Tools>Internet Options>Privacy. Afterwards you will need to restart your PC.

Google Chrome

  • Click the menu icon in the browser upper right corner. Click Settings on the bottom of the menu.

  • From settings, click Show advanced settings…. It’s located at the very bottom of the settings section.
  • Scroll to the privacy section and click Clear browsing data.

  • Select Cached images and files. Uncheck all other options to avoid deleting browser history, cookies and other things you may wish to retain. Change Obliterate the following items from to the beginning of time.

  • Press Clear browsing data. You are done!


  • Click the Firefox menu in the top left corner.

  • From settings, click Show advanced settings…. It’s located at the very bottom of the settings section.
  • Scroll to the privacy section and click Clear browsing data.

  • Make sure Details is expanded, then select Cache from the list. Uncheck everything else.
  • In the Time Range to Clear drop down, select Everything.

  • Select Clear Now. Your computer will work for a moment, and the process will be completed. You’ve successfully cleared Firefox’s Cache!


  • Once your browser is open, click the Safari menu and select Empty Cache.

  • Click Empty. You are done!

Internet Explorer 9, 10 and 11

  • Once your browser is open, click the gear icon at the top right to open the Settings menu. Then, select Safety and Delete Browsing History.

  • Select Temporary Internet Files. You will also need to uncheck all of the other boxes, especially Preserve Favorites website data. This option makes the window also delete objects from websites in your Favorites folder, which is necessary to completely clearing your cache.
  • Click the Delete button next to the bottom of the window to perform the operations (i.e. clear your cache by deleting temporary files).

  • Your computer will work for a moment, and then the process will be completed. You’ve successfully cleared Internet Explorer’s Cache!

Microsoft Edge

  • In Microsoft Edge, select Settings and more (the icon that looks like three dots).

  • Select Settings

  • In the Settings sidebar, select Privacy and Services

  • Under Clear Browsing Data, select Choose what to clear.

  • In Clear browsing data, select the check box for each type of data, such as browsing history, cookies, and passwords, you want to clear from the cache.

  • From the Time range list, select how far back Microsoft Edge should empty the cache (for example, everything for the past hour, for the past seven days, or for all time).
  • Select Clear now.


Opera doesn’t include a feature that can automatically delete all your private data when it closes. However, you can have Opera clear cookies and cache files automatically, as well as prevent Opera from saving your browsing history.

  • To get started, open the Opera menu, point to Settings, and select Preferences.  
  • On the Advanced tab, select Cookies and enable the “Delete new cookies when exiting Opera” option. Opera will clear any new cookies each time you close it.  Note that this won’t clear any cookies you already have in Opera.
  • To clear them, use Opera’s Delete Private Data tool or click the Manage Cookies button.  
  • Select the History section and click “Empty on exit” to have Opera automatically clear its cache on close.
  • You can also set the Addresses box to 0 to have Opera never keep a history of websites you visit.  
  • To clear all your private data in Opera, you will need to use the Delete Private Data feature manually or use private-browsing mode when accessing websites you don’t want appearing in your history.   Note that you will have to close your browser entirely to clear its private data. For example, if you have several Firefox windows open and only close one of them, Firefox won’t automatically clear all your private data. You will have to close every Firefox window first.

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