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SARS Contact Centre is experiencing high call volumes

SARS Contact Centre is experiencing high call volumes

13 July 2022 – Our Contact Centre is currently experiencing high call volumes.

The Contact Centre volumes status will be updated from time-to-time, please check back on this webpage on a regular basis.

The following Contact Centre queues are closed due to strike action:

  • PAYE
  • VAT
  • PCC (Practitioner)
  • Customs
  • Live Chat call back
  • Large Business centre
  • IVR call backs on all queues
  • HYEF:
    • Web
    • MobiApp

The following queues are open and all resources diverted to deal with tax season:

  • ITS
  • eBooking
    • eBooking
    • Return completion
    • Password resets

Please use our Digital Channels instead:

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