Current Surveys, SMSs and Emails

Current initiatives

25 January 2023 – Surveys to determine the reason for submission of NIL returns

Surveys will be distributed to a sample of taxpayers and tax practitioners. Below is the wording for information and confirmation that it’s legit and not a scam:

Survey 1:

Dear Valued Tax Practitioner

SARS is conducting a survey on the submission of nil returns and you have been selected to participate in the study. We kindly request your feedback. This will assist to understand your views and to help SARS improve on its process.

Please be assured that your responses will remain anonymous, as the survey is completely confidential. If you would like to verify the authenticity of this email and the survey, please visit the SARS website at www.sars.gov.za.

Click the link below to complete this short survey.

Survey link XXX

Sincerely,

SOUTH AFRICAN REVENUE SERVICE

Survey 2:

Dear Valued Taxpayer

SARS is conducting a survey on the submission of nil returns and you have been selected to participate in the study. We kindly request your feedback. This will assist to understand your views and to help SARS improve on its process.

Please be assured that your responses will remain anonymous, as the survey is completely confidential. If you would like to verify the authenticity of this email and the survey, please visit the SARS website at www.sars.gov.za.

Click the link below to complete this short survey.

Survey link XXX

Sincerely,

SOUTH AFRICAN REVENUE SERVICE

12 January 2023 – Value-Added Tax (VAT) Customer Experience Study

A survey will be distributed to a sample of VAT vendors. Below is the wording for you to know it’s legit and not a scam:

Dear VAT Vendor,

SARS is conducting a customer experience survey and you have been selected to participate in the study. We kindly request your feedback on your interaction with SARS regarding your VAT registration. Your feedback will be used to understand your views and to help SARS improve on its VAT registration process.

Please be assured that your responses will remain anonymous, as the survey is completely confidential. If you would like to verify the authenticity of this email and the survey, please visit the SARS website at www.sars.gov.za.

Click the link below to complete this short survey.

Survey Link XXX

Sincerely,

SOUTH AFRICAN REVENUE SERVICE


Closed now – 16 November 2022 – Request for your participation in the Annual Clarity Survey

From: South African Revenue Service <[email protected]>
Sent: 16 November 2022 10:49 AM
To: XXX
Subject: Request for your participation in the Annual Clarity Survey

Dear Taxpayer,

The South African Revenue Service (SARS) is conducting an annual survey to establish whether taxpayers and traders are satisfied with the clarity and certainty of the guidance provided by SARS in order for them to comply with the tax legislation in specific areas, for specific tax types and programs. The survey will run from 14 November 2022 till 2 December 2022.

You have been identified to participate in the survey to assist us to meet the desired objectives of the survey.

Kindly note that your participation is voluntary. You have the right to decline or withdraw at any time and the survey is strictly confidential.

Please XXX to complete the survey on your computer or smart phone and return it to us by 2 December 2022.

For more information and clarity regarding this survey, please email Dr Noah Marutlulle at XXX or call him on XXX.

We thank you in greater anticipation for your participation.

Sincerely,
Taxpayer and Trader Education
The South African Revenue Service

How do you know it’s a legitimate survey and not a scam?

SARS will not:

  • ask money to complete a survey
  • ask you for your personal details 
  • pay you to complete the survey
  • force people to complete a survey, if not interested, you are welcome to decline.

Members of the public are randomly emailed with false “spoofed” emails made to look as if these emails were sent from SARS, but are in fact fraudulent emails aimed at enticing unsuspecting taxpayers to part with personal information such as bank account details. Examples include emails that appear to be from [email protected] or [email protected] indicating that taxpayers are eligible to receive tax refunds. These emails contain links to false forms and fake websites made to look like the “real thing”, but with the aim of fooling people into entering personal information such as bank account details which the criminals then extract and use fraudulently. See our latest list of scams for more info.

Keep the following in mind:

  • Do not open or respond to emails from unknown sources.
  • Beware of emails that ask for personal, tax, banking and eFiling details (login credentials, passwords, pins, credit / debit card information, etc.).
  • SARS will never request your banking details in any communication that you receive via post, email, or SMS. However, for the purpose of telephonic engagement and authentication purposes, SARS will verify your personal details. Importantly, SARS will not send you any hyperlinks to other websites – even those of banks.
  • Beware of false SMSs.
  • SARS does not send *.htm or *.html attachments.
  • SARS will never ask for your credit card details.

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