Visit the national COVID-19 Online Resource and News Portal at www.sacoronavirus.co.za or see SARS COVID-19 news items and tax relief measures here.

Current Surveys, SMSs and Emails

Current initiatives:

  • 12 October 2021 – Taxpayer and Trader Clarity survey:

    Dear Taxpayer,

    The South African Revenue Service (SARS) is conducting a survey to establish whether taxpayers and traders are satisfied with the clarity and certainty of the guidance provided by SARS in order for them to comply with the tax legislation in specific areas and for specific tax types.

    You have been identified to participate in the survey to assist us to meet the desired objectives of the survey. It will take about 15 minutes to complete.

    Kindly note that your participation is voluntary. You have the right to decline or withdraw at any time and the survey is strictly confidential.

    You will be able to complete the survey via your computer/laptop or smartphone.

    • For individual taxpayers please click here to participate.
    • For Companies/Traders please click here to participate.

    We would greatly appreciate it if you could complete and return the survey to us by 02 November 2021.

    For more information and clarity regarding this survey, please email Dr Noah Marutlulle at [email protected] or call him on 072 807 6509.

    We thank you in greater anticipation for your participation.

    Sincerely,

    Taxpayer and Trader Education

    The South African Revenue Service

    October 2021

  •  
  • 8 October 2021 – Survey to selected taxpayers:
    • Dear [Name of respondent]
      The AVATAR Agency is conducting a communication effectiveness survey on behalf of the South African Revenue Service (SARS). We need YOUR help with your opinion of the SARS Employer Interim Reconciliation Declarations advertisements broadcast in September and October 2021. This will help us improve our communication to you, a valued South African citizen and employer.
      So please take a moment to give us your opinion on what we were good at and what you think we could improve on.
      We are running incentivised focus group sessions on the 15th and 18th of October 2021 to give you the opportunity to voice your opinions.
      We are also conducting online self-completion surveys to reach as many respondents as possible across South Africa.
      Please note the following:
      • Your name will never be linked to what you tell us, so you can be completely honest and your information is safe and secure.
      • Your participation will not have any impact on your SARS relationship.
      • The findings will be aggregated to reflect collective positions and the anonymised results will be used solely for the purpose of communication effectiveness measurement and improvement.
      So please click on the link below and let’s get going!
      Start Survey
      Regards
      Avatar Agency on behalf of The South African Revenue Service (SARS)

       

  • 4 – 8 October 2021 – SMSs/emails to selected taxpayers:
    • Taxpayer name: xxxx

      Tax ref No: xxxx.

      Year of Assessment: 2021.

      Date of assessment: 2021-10-05.

      Type of assessment: Original Estimated Assessment. Amount RXXX due to you.

      SARS raised an assessment based on available information and a notice of this assessment was issued to you via your selected channel of communication.

      If you do not receive the notice within 21 business days, you may access a copy on eFiling or SARS MobiApp. This assessment is not subject to objection or appeal but, if you do not agree with it, you can submit an accurate tax return (via eFiling or MobiApp) within 40 business days from the date of the assessment.

      Regards, SARS

  • 30 September 2021 – Survey to selected taxpayers:
    • Dear [Name of respondent]
      The AVATAR Agency is conducting a communication effectiveness survey on behalf of the South African Revenue Service (SARS). We need YOUR help with your opinion of the SARS Higher Purpose television advert broadcast in August 2021. This will help us improve our communication to you, a valued South African citizen.
      So please take a moment to give us your opinion on what we were good at and what you think we could improve on.
      We are running incentivised focus group sessions on the 30th of September and 01st of October 2021 to give you the opportunity to voice your opinions.
      We are also conducting online self-completion surveys to reach as many respondents as possible across South Africa.
      Please note the following:
      • Your name will never be linked to what you tell us, so you can be completely honest and your information is safe and secure.
      • Your participation will not have any impact on your SARS relationship.
      So please click on the link below and let’s get going!
      Start Survey
      Regards
      Avatar Agency on behalf of The South African Revenue Service (SARS)
  • 27 September – 1 October 2021 – SMSs to selected taxpayers:
    • Dear (Name + tax reference number), SARS previously simulated your 2021 tax assessment outcome based on the information available. You were required to either accept the result or file an accurate tax return before 23 November 2021. To simplify your 2021 tax assessment in view of the current economic climate and on-going Covid-19 risks, an estimated assessment will soon be issued to you based on the information available. You may view the issued notice of assessment on SARS eFiling or the SARS MobiApp (available on App Store and Google Play). If you agree with the assessment, there is nothing more you have to do. You may not object or appeal this outcome. Should you not agree with our assessment, you may submit an accurate tax return on or before 23 November 2021. Regards, SARS

  • 2 September 2021 – The Special Economic Zone Survey will be send to Traders:
    • Dear SEZ Trader, SARS is conducting a Customer Opinion Survey with Traders doing business within a Special Economic Zone. You are requested to kindly participate and provide honest feedback. The purpose of this survey is to gauge the sentiment of the SEZ Traders as to whether the guidance provided by SARS: Customs and Excise, is clear and easy to follow, and if the SEZ Traders are satisfied with the clarity and certainty of the guidance provided by SARS: Customs and Excise. In addition, the survey seeks to assess the SEZ Traders understanding of the SARS applicable legislative requirements, to ensure compliance. This survey is strictly anonymous, and the data collected will be for SARS’ internal use only, and will be treated with the strictest confidentiality. SARS’ survey complies with the POPI Act.  Responses will remain anonymous, as the survey is completely confidential. Please visit the SARS website at www.sars.gov.za to verify the authenticity of this email and the survey. To complete the survey by Friday, 17 September 2021, please click here – XXX.

  • 17 August 2021 –  The 2021 Customer Experience Survey is being sent via SMS to taxpayers submitting their tax return:
    • Dear Taxpayer, SARS is conducting a customer experience survey. Please take part by providing feedback about your recent experience whilst submitting your tax return, https://tools.sars.gov.za/xxx. Your insights will assist in improving SARS services and your response remain anonymous. You may visit www.sars.gov.za to verify authenticity. SARS

  • 1 July 2021 – SMS to taxpayers who have received an Auto-assessment:
    • Dear Taxpayer 012XXXXXXX, to simplify your final assessment for the tax year ending February 2021, SARS has simulated your assessment outcome based on the information we already have.  Should you accept the result you may confirm this to finalise your return.  Should you choose to edit the result, you may submit your return, but remember to keep the supporting documentation ready for verification by SARS.  You must respond to SARS by 23 November 2021.  If we do not receive a response, SARS will finalise your assessment based on our information.  Please log into SARS eFiling or use the SARS MobiApp (available on the App Store and Google Play) to complete.

      Q – How do I know if an Auto-Assessment SMS from SARS is legitimate and not a scam?

      A – The SMS will refer the recipient to eFiling and the SARS MobiApp.  There are no hyperlinks in the sms, so any sms purporting to come from SARS with a clickable hyperlink will be a fraudulent sms and therefore not from SARS. The recipient will have to log in to eFiling/SARS MobiApp using his or her own user ID & password.  Once logged in, the simulated assessment (auto-assessment) will be available to view, accept or edit.

  • 9 June 2021 – SMS to taxpayers who have used the SARS appointment system:
    • Dear Taxpayer, SARS is conducting a Customer Experience Survey with taxpayers who have had virtual appointments with us. You are requested to kindly participate and provide honest feedback on  your virtual interaction with SARS. Responses will remain anonymous, as the survey is completely confidential. Please visit the SARS website at www.sars.gov.za to verify the authenticity of this email and the survey. To complete the survey by Thursday, 17 June 2021, click here – XXX. Regards, SARS.

How do you know it’s a legitimate survey and not a scam?

SARS will not:

  • ask money to complete a survey
  • ask you for your personal details 
  • pay you to complete the survey
  • force people to complete a survey, if not interested, you are welcome to decline.

Members of the public are randomly emailed with false “spoofed” emails made to look as if these emails were sent from SARS, but are in fact fraudulent emails aimed at enticing unsuspecting taxpayers to part with personal information such as bank account details. Examples include emails that appear to be from [email protected] or [email protected] indicating that taxpayers are eligible to receive tax refunds. These emails contain links to false forms and fake websites made to look like the “real thing”, but with the aim of fooling people into entering personal information such as bank account details which the criminals then extract and use fraudulently. See our latest list of scams for more info.

Keep the following in mind:

  • Do not open or respond to emails from unknown sources.
  • Beware of emails that ask for personal, tax, banking and eFiling details (login credentials, passwords, pins, credit / debit card information, etc.).
  • SARS will never request your banking details in any communication that you receive via post, email, or SMS. However, for the purpose of telephonic engagement and authentication purposes, SARS will verify your personal details. Importantly, SARS will not send you any hyperlinks to other websites – even those of banks.
  • Beware of false SMSs.
  • SARS does not send *.htm or *.html attachments.
  • SARS will never ask for your credit card details.

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