Current Surveys, SMSs and Emails

Current initiatives

  • 06 July 2022 – Survey for Virtual SARS TP Readiness Programme

    Dear Tax Practitioner

    SARS would like to thank you for the participation in the SARS Tax Practitioner Readiness Programme during the month June. As promised, we would appreciate your honest opinion with regard to programme. If you have any recommendations please do not hesitate to share them with us. It would be appreciated if you could complete the survey before 15 July 2022.

    Sincerely,

    SOUTH AFRICAN REVENUE SERVICE

  • 14 March 2022 – Survey: What is your experience of the SARS website?
    Dear Taxpayer,
    SARS is conducting a customer experience survey, and you have been selected to participate in the study. We are requesting feedback of your experience of the SARS website (www.sars.gov.za). Kindly note we are measuring the corporate, open website and not SARS eFiling (www.sarsefiling.co.za) which requires a login and password to use.

    Your feedback will be used to understand your views and to help SARS improve its service to taxpayers.

    Please be assured that your responses will remain anonymous, as the survey is completely confidential. If you would like to verify the authenticity of this email and the survey, go to www.sars.gov.za » Contact Us » Current Surveys, SMSs and Emails.

    Sincerely,
    SOUTH AFRICAN REVENUE SERVICE

  • 14 March 2022 – SARS survey on the licensing and registration service utilisation 
    Dear Stakeholder
    The South African Revenue Service (SARS) is conducting a customer experience survey whose target audience are all the individuals who utilised the Licensing & Registration services, either through the SARS branch or online through the RLA system.

    You have been identified as one of the people who have utilised the SARS Licensing & Registration services, and are cordially invited to participate in the research study. We kindly request your feedback on your most recent experience of utilizing the licensing and registration services.

    Please be assured that your responses will remain anonymous, as the survey is completely confidential. If you would like to verify the authenticity of this email and the survey, please consult the SARS website on  www.sars.gov.za » Contact Us » Current Surveys, SMSs and Emails.
    Sincerely,
    SOUTH AFRICAN REVENUE SERVICE

  • 28 February 2022 – Unregistered individuals
    Dear Valued Taxpayer
    SARS is conducting a customer experience survey, and you have been chosen to participate.
    Your feedback will be used to understand your views and to help SARS improve its service to taxpayers.
    Please be assured that your responses will remain anonymous, as the survey is completely confidential. If you would like to verify the authenticity of this email and the survey, go to www.sars.gov.za » Contact Us » Current Surveys, SMSs and Emails.
    Sincerely,
    SOUTH AFRICAN REVENUE SERVICE
  • 28 February 2022 – Taxpayers using unregistered individuals
    Dear Valued Taxpayer
    SARS is conducting a customer experience survey, and you have been chosen to participate.
    Your feedback will be used to understand your views and to help SARS improve its service to taxpayers.
    Please be assured that your responses will remain anonymous, as the survey is completely confidential. If you would like to verify the authenticity of this email and the survey, go to www.sars.gov.za » Contact Us » Current Surveys, SMSs and Emails.
    Sincerely,
    SOUTH AFRICAN REVENUE SERVICE
  • 28 February 2022 – General Survey
    Dear Valued Taxpayer
    SARS is conducting a customer experience survey, and you have been chosen to participate.
    Your feedback will be used to understand your views and to help SARS improve its service to taxpayers.
    Please be assured that your responses will remain anonymous, as the survey is completely confidential. If you would like to verify the authenticity of this email and the survey, go to www.sars.gov.za » Contact Us » Current Surveys, SMSs and Emails. 
    Sincerely,
    SOUTH AFRICAN REVENUE SERVICE
  • 24 February 2022 – Outstanding Company Income Tax Returns (ITR14) survey:

    Dear Small Business Owner

    The South African Revenue Service (SARS) is conducting a survey to understand why small businesses file their tax returns late. You have been randomly selected to participate in the survey as you previously filed tax return(s) late. We kindly request your feedback on the reasons for filing your returns after the due date. Your feedback will be used to better understand your challenges and to assist SARS to improve the service offered to taxpayers as we strive to reduce the cost of compliance for small businesses.

    Please be assured that your responses will remain anonymous, as the survey is completely confidential. Your participation is voluntary, and you may withdraw at any time without providing SARS with reasons. There are no consequences if you withdraw your participation. If you would like to verify the authenticity of this email and the survey, go to www.sars.gov.za » Contact Us » Current Surveys, SMSs and Emails.

    Click the link below to complete the short survey.
    Take the Survey

    Sincerely,
    SOUTH AFRICAN REVENUE SERVICE

  • 24 February 2022 – Late Submission of Company Income Tax Return (ITR14) survey:

    Dear Small Business Owner

    The South African Revenue Service (SARS) is conducting a survey to understand why small businesses file their tax returns late. You have been randomly selected to participate in the survey as you previously filed tax return(s) late. We kindly request your feedback on the reasons for filing your returns after the due date. Your feedback will be used to better understand your challenges and to assist SARS to improve the service offered to taxpayers as we strive to reduce the cost of compliance for small businesses.

    Please be assured that your responses will remain anonymous, as the survey is completely confidential. Your participation is voluntary, and you may withdraw at any time without providing SARS with reasons. There are no consequences if you withdraw your participation. If you would like to verify the authenticity of this email and the survey, go to www.sars.gov.za » Contact Us » Current Surveys, SMSs and Emails.

    Click the link below to complete the short survey.
    Take the Survey

    Sincerely,
    SOUTH AFRICAN REVENUE SERVICE

  • 15 February 2022 – SARS Online booking system survey:
    SARS is conducting a customer experience survey, and you have been chosen to participate because you recently had an online appointment with us. Your feedback will be used to understand your views and to help SARS improve its service to taxpayers.

  • 11 February 2022 – 2022 Post – Submission survey:

    SARS is conducting a Customer Experience survey to selected taxpayers to to provide feedback on their recent interaction whilst submitting their Income Tax Return. 

  • 4 February 2022 – Welcoming email to newly registered small businesses:

    Dear Company,
    Congratulations on your recent registration as a company. To ensure compliance with tax laws, we aim to provide you with clear and certain information to make it easy to meet your tax obligations. Please find our welcome pack, in all official languages, with useful information on the tax obligations relating to Small, Micro and Medium Enterprises (SMMEs):
    English
    IsiZulu
    IsiXhosa
    Afrikaans
    Sepedi
    Setswana
    Sesotho
    Xitsonga
    SiSwati
    Tshivenda
    IsiNdebele
    Simpler ways to interact with SARS
    Most of your transactions with SARS will happen online via SARS eFiling. To register for e-filing, visit www.sarsefiling.co.za.
    Taxpayers registered for eFiling can engage with SARS online for the submission of tax returns, payments of taxes, and registration of other taxes such as VAT and PAYE.
    For more information and guidance on how to use our online service offerings, please visit the SARS TV on YouTube – SARS TV – YouTube.
    Company Income Tax and Provisional Tax
    Companies are required to submit and pay a Provisional Tax every six (6) months from the start of your financial year, and to also submit a Company Income Tax return every twelve (12) months after the end of their financial year. The attached welcome pack contains more details on these and other taxes you may be required to comply with.
    Companies need to submit a return even if they were not trading, and/or immediately apply for deregistration if they are not planning to trade in the future. If you wish to deregister your company, please send an email to [email protected], and also deregister with the CIPC.
    Special Taxes applicable to Small Businesses
    There are tax benefits (incentives) available that were designed to reduce the tax burden and liability for small businesses that qualify. For a comprehensive list of small businesses that qualify for special taxes, please see the attached welcome pack.
    Consequences of non-compliance
    All SMMEs are required to register, file a tax return, and make payments timeously in respect of all tax types which they are registered for. Failure to comply with your tax obligations will be subject to penalties.
    How to contact SARS
    For more information, visit the small business webpage on www.sars.gov.za, or call 0800 00 7277 and choose Option 6, or make an appointment to visit a branch via our website.
    We are here to make things easy for you on all tax matters, and wish you all the best on your new venture.
    Regards
    SOUTH AFRICAN REVENUE SERVICE

How do you know it’s a legitimate survey and not a scam?

SARS will not:

  • ask money to complete a survey
  • ask you for your personal details 
  • pay you to complete the survey
  • force people to complete a survey, if not interested, you are welcome to decline.

Members of the public are randomly emailed with false “spoofed” emails made to look as if these emails were sent from SARS, but are in fact fraudulent emails aimed at enticing unsuspecting taxpayers to part with personal information such as bank account details. Examples include emails that appear to be from [email protected] or [email protected] indicating that taxpayers are eligible to receive tax refunds. These emails contain links to false forms and fake websites made to look like the “real thing”, but with the aim of fooling people into entering personal information such as bank account details which the criminals then extract and use fraudulently. See our latest list of scams for more info.

Keep the following in mind:

  • Do not open or respond to emails from unknown sources.
  • Beware of emails that ask for personal, tax, banking and eFiling details (login credentials, passwords, pins, credit / debit card information, etc.).
  • SARS will never request your banking details in any communication that you receive via post, email, or SMS. However, for the purpose of telephonic engagement and authentication purposes, SARS will verify your personal details. Importantly, SARS will not send you any hyperlinks to other websites – even those of banks.
  • Beware of false SMSs.
  • SARS does not send *.htm or *.html attachments.
  • SARS will never ask for your credit card details.

Table of Contents

Last Updated:

Facebook
Twitter
LinkedIn
Email
Print