Send us a Query

No need to go to a branch to do any of the following:

Follow these easy steps:

Complete the form with the applicable mandatory information pertaining to the selected query. This may include information such as:

  • Taxpayer Demographics
  • Tax number(s)
  • Requester Demographics
  • Uploading query specific supporting documents.

Keep the following in mind when you use the supporting documents upload query:

  • The case number that the supporting documents are related to
  • The tax type i.e. Income Tax, Value-Added Tax (VAT), Pay-As-You-Earn (PAYE) or Transfer Duty
  • Your tax reference number
  • You will then receive an email indicating the status of the received documents.

Kindly note: If your case number and tax number does not match our records or if we did not receive the documents due to technical error, we will send you an email requesting you to resubmit the documents.

Upload requirements:

  • Documents must be in one of the following formats: pdf, doc, docx, xls, xlsx, gif, jpg, jpeg, bmp and png.
  • Documents should not be empty, password protected or encrypted;
  • Documents may not be more than 5MB per upload and a maximum of 10 documents may accompany a single submission;
  • Document names should not include the characters ‘ or &;
  • No more than 10 submissions are permitted against a given case number.

Note: It is recommended that you use Google Chrome, Microsoft Edge, Firefox or Safari to access the form and NOT Internet Explorer.

Top Tip: eFilers are encouraged to continue using services on their eFiling profiles to upload supporting documents. 

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