RELATIONSHIP MANAGEMENT FOR LARGE BUSINESS

Purpose  

SARS Relationship Management is responsible for the coordination and facilitation of all interactions between large business taxpayers and relevant functions across SARS.  

Mandate

To strengthen and manage relations with its taxpayers through operational effectiveness and service excellence as well as to improve the compliance culture. 

Relationship Management Team

Relationship Management has a dedicated team who are the primary contact for all large taxpayers.  The Relationship Management segment falls under the ambit of Business and Individual Taxes (BAIT) team and reports to the Group Executive: Relationship Management.
 
The offices are located primarily at Johannesburg (Megawatt Park), Durban, Cape Town and Port Elizabeth.

Classification of Groups for Relationship Management

The structure is organised into three major economic groups, which represent the nine Standard Industry Classification codes, namely:
  • Primary Cluster (Mining and Quarrying; Forestry and Fishing; Agriculture).
  • Secondary Cluster (Manufacturing; Electricity gas and water supply, Construction, Wholesale and retail trade).
  • Tertiary Cluster (Transport, storage and communication, Financial intermediation, real estate and business services; Community, social and personal services).
Each cluster has the following dedicated personnel:
  • Senior Manager has the overall responsibility for the operations of the cluster.
  • Specialists are responsible to manage relationships with a portfolio of taxpayers.
  • Operations Managers are responsible for the query resolution process and management of the Consultants and Service Agents.
  • Consultants are responsible to resolve taxpayer service queries and they serve as primary points of contact.
  • Administrators support the team on administrative issues including the issuing of Tax Clearance Certificates. 

Key activities of Relationship Management 

The responsibility of Relationship Management is to assist taxpayers to comply with their statutory obligations in the most efficient and effective manner through the delivery of a superior and differentiated service and educating taxpayers.

The single point of contact for the taxpayer facilitates a more efficient service and permits regular interaction with a view to:
  • Obtaining a better understanding of the taxpayer’s business and the risk factors affecting compliance.
  • Informing taxpayers of any system/process developments and the impact thereof.
  • Discussing the progress of any current issues/disputes with SARS.
  • Planning the logistics of field audits.
  • Holding regular taxpayer education interventions with a view to alerting taxpayers to the implications of SARS modernisation agenda initiatives.
  • Providing taxpayers with training on eFiling/e@syFile and other SARS systems as well as facilitating the effective use of these systems.
  • Alerting taxpayers to new systems/processes introduced by SARS.
  • Improving voluntary tax compliance. 

Query resolution 

The centralised email address for submission of taxpayer queries is lbcqueries@sars.gov.za

A Consultant or Service Agent will acknowledge receipt of requests within 5 (five) working days. However, should requests relate to an application for a Tax Clearance Certificate, the request will be acknowledged within 24 (twenty four) hours.

The standard turnaround time for all service requests is 21 (twenty one) business days & 5 (five) business days for tax clearance certificates. 
 
For 'High Net Worth Individuals' (HNWI) queries, you may email hnwiqueries@sars.gov.za.

Escalations

We endeavour to provide the best service to our Large Corporates.  However should service issues arise after initial interaction with the SARS Relationship Management team, then please follow the escalation process set out below. In some cases this will require  a valid case number:
  • Office of the Group Executive: Relationship Management (Khatija Bhyat) via email kbhyat@sars.gov.za.
  • If the Office of the Group Executive is unable to resolve your query you may escalate the matter to the Office of the Chief Officer: Business and Individual Tax (Keshini Micheal) via email kmicheal@sars.gov.za.
  • If the Office of the Chief Officer is unable to resolve your concern and you wish to register a complaint and take the matter further then please follow the Complaint Management Process.
  • In all cases it is essential that all the steps indicated above are adhered to for escalations, otherwise you will be referred to the relevant previous step in the process. 

Contact details for Relationship Management 

The mobile numbers below are available to taxpayers during working hours. Taxpayers may leave messages after working hours but may only expect a response the next business day.
 
Group Executive: Relationship Management (Business and Individual Tax)

Mr Mark Kingon

Office of the Group Executive: Relationship Management (Khatija Bhyat) via email kbhyat@sars.gov.za.
 
Primary Cluster
 
Mr Matimba Macebele: Senior Manager
Telephone: (011) 602 3668
Mobile number: 079 890 3139
 
Ms Fikile Makube: Operations Manager
Telephone: (011) 602 3449
Mobile number: 081 480 6010
 
Ms Claudette Davis: Specialist (Customs & State Owned Entities)
Mobile number: 079 497 0847

Ms Darshana Muljee: Specialist (Mining & Agriculture)
Mobile number: 082 827 9457
 
Ms Leboneng Makhubedu: Specialist (Mining & Agriculture)
Mobile number: 079 887 7670
 
Secondary Cluster

Ms Phokoane Mathebula: Senior Manager
Telephone: (011) 602 3512
Mobile number: 072 224 0507

Ms Nonkululeko Matebesi: Operations Manager (Manufacturing)
Telephone: (011) 602 3893
Mobile number: 081 575 5609

Ms Abigail Ditabo: Operations Manager (Construction & Retail)
Telephone: (011) 602 3889
Mobile number: 081 398 1479
 
Mr Francois Smal : Specialist (Retail)
Mobile number: 071 381 0554
 
Mr Charlton Norris: Specialist (Manufacturing: Foodstuffs)
Mobile number: 073 158 8829
 
Mr Kenneth Lethole: Specialist (Manufacturing)
Mobile number: 083 387 4541

Ms Siziwe Dube: Specialist (Construction)
Mobile number: 071 675 1739
 
Tertiary Cluster
 
Mr Antony Cohen: Senior Manager
Telephone: (011) 602 3480
Mobile number: 083 701 1447
 
Ms Palesa Poswa: Operations Manager (Financial Services)
Telephone: (011) 602 3552
Mobile number: 081 766 2986
 
Mr Taelo Mokhejane: Operations Manager (Communications, Primary & Diversified Groups)
Telephone: (011) 602 3958
Mobile number: 081 339 8911
 
Mr Nazeer Jina: Specialist (International Banks, Insurances & other Financial Services)
Mobile number: 083 268 4969
 
Mr Obakeng Mathibe: Specialist (Primary & Transportation)
Mobile number: 081 036 7350
 
Ms Sharmain Andhee: Specialist (Communications)
Mobile number: 071 856 3576
 
Mr Thami Ndlovu: Specialist (Local Banks, Insurances & other Financial Services)
Mobile number: 076 402 1340
 
Ms Thozama Raula: Specialist (Diversified Groups)
Mobile number: 083 279 8506
 
Kwazulu-Natal Region
 
Mr Naeem Shahid: Senior Manager
Telephone number: 031 333 7139
Mobile number: 083 399 7703

Ms Melinda Smith: Operations Manager (KZN & PE)
Telephone: (031) 333 7184
Mobile number: 072 058 8512
 
Ms Zama Khuzwayo: Specialist
Mobile number: 082 594 3271
 
Eastern Cape Region
 
Mr Duane Adams: Specialist
Mobile number: 082 467 4506
Supervised by Senior Manager: Kwazulu-Natal Region
 
Western Cape Region
 
Mr Julian Edwards: Senior Manager
Telephone: (021) 413 6964
Mobile number: 082 520 2813

Ms Kim Viegeland (Operations Manager)
Telephone: (021) 413 6537
Mobile number: 081 441 1368
 
Ms Nicolette Herbert: Specialist
Mobile number: 071 852 3628
 
High net worth individuals
 
Mr Mohammed Desai: Senior Manager (HNWI)
Telephone: (012) 422 6342
Mobile number: 082 442 6342
Last Updated: 19/09/2017 11:26 AM     print this page
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