Calls to Customs Offices in KwaZulu-Natal and Free State region

From 1 November 2014, all telephone calls to Customs offices in the KwaZulu-Natal and Free State region will automatically be routed to the SARS Contact Centre.

After the successful migration of calls to the Western, Eastern and Northern Cape region in October 2013, SARS tripled the number of Contact Centre agents to handle the expected increase in Customs-related calls.

Customs clients in these regions will now enjoy the benefit of a single point of contact and extended hours, with the Contact Centre open until 22:00 on weekdays and over weekends to handle Customs queries.

Calls will be handled by Contact Centre agents specially trained to deal with Customs queries. Where a query can’t be resolved instantly, calls are routed to our consultants and then to specialist Customs officers, if needed, to make sure all queries are resolved.

The routing of Customs calls to the Contact Centre in the remaining Customs offices will take place in 2015.

We appreciate your co-operation and would like your feedback. For any feedback email Werner Botha on WBotha2@sars.gov.za.

 

Last Updated: 15/01/2015 3:20 PM     print this page
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