What is Client Information System?

The way you register for tax & customs and update your existing details has changed from 12 May 2014. SARS will now have a ‘Single Registration’ of a taxpayer across all taxes they pay and legal entities they’re associated with. From a taxpayer’s view, you will only have to register once as a new taxpayer and there-after add only the relevant details when you start paying e.g. VAT. It will also now be easier to update your existing details.

What will be included in Client Information System?

Client Information System (Single Registration) will be phased in, starting with:
  • Registration of taxpayers.
  • A simplified process to apply for:
    • Corporate Income Tax (CIT)
    • Income Tax (including Provisional Tax)
    • Pay-As-You-Earn (PAYE)
    • Value-Added Tax (VAT)
    • Customs and Excise.

What are the benefits of Client Information System?

Taxpayers/registered representatives will now be able to:
  • View all tax types registered for in a central place.
  • Manage all personal information centrally on eFiling or at SARS branch.
  • Register for additional taxes (CIT, PAYE, VAT excluding Customs and Excise) on eFiling provided you are already registered for at least one tax on eFiling.
  • For the first time, taxpayers or legal entities, such as Companies and Trusts, will be linked to their registered representative on the SARS system.  For more information click here.

How does it work?

  • First-time taxpayers:
Top Tip: Make sure you aren’t already registered, by first calling and checking with the SARS Contact Centre on 0800 00 SARS (7277). 

If you are registering as a new taxpayer, you need to:
  • Existing taxpayers:
If you’re an existing taxpayer, you can:

Where can I register or change details?

Depending on what you want to do, the following ways will be available:

Top Tip:



A few things to note:

  • No registration or updating of details will be accepted by post, SARS drop-box, fax or email any longer.
  • Employers can register employees by using the Income Tax Registration (ITREG) process. Employees may be registered via eFiling, using e@syFile™ Employer or at a SARS branch. For more information see the guide Registration of employees for Income Tax Purpose.

Who can do what? 

Depending on your role or mandate, you will be able to do the following transactions:

Please note: An unregistered Tax Practitioner will only be allowed to perform limited functions. See more information on what limitations apply.

Again a few things to note:

  • Once-off mandates – how does it work? In exceptional circumstances e.g. incapacitated clients, an individual may be appointed to act on a taxpayer’s behalf once off. The individual appointed must have a signed power of attorney to request a service each time they visit a branch.

    Top Tip: The individual who will act on the taxpayer’s behalf must be registered with SARS.

    Once-off mandates will only be allowed under the following exceptional circumstances:
    • Estates
    • Incapacitated/terminally ill client
    • Non-resident
    • Imprisonment
    • When you are more than 200 km distance from nearest SARS branch. To check your distance to your nearest branch or mobile unit, click here.
  • For normal first time registrations, tax practitioners can only do it if accompanied by the taxpayer.
  • Recent enhancements for registered tax practitioners and registered representatives on eFiling, read more here.
  • More info on the new tax practitioner numbers, read more here.
  • Registered Tax Practitioners will still be required to produce a signed power of attorney with each branch visit, and their current eFiling profile will remain unchanged.
  • Is your Tax Practitioner Registered? Please remember that all Tax Practitioners need to be registered with a recognised controlling body (RCB) as well as with SARS. Find out if your Tax Practitioner is registered.
  • When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on eFiling otherwise the Contact Centre will not be able to assist, read more.

Need help?

Call the SARS Contact Centre on 0800 00 SARS (7277) or visit your nearest SARS branch. Make sure you take your relevant material along.

Last Updated: 11/05/2016 9:05 AM     print this page
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 Top FAQs

What are the three SARS POA forms provided?
The three SARS POA forms provided are:- TPPOA - Special Power of Attorney to Tax Practitioner :-ASPOA - Authority on Special Power of Attorney by Tax Practitioner

Can I register for all types of tax types using eFiling?
No, you can’t register for all tax types on eFiling. Customs and Excise is not available. Registration for Customs and Excise must take place at a Customs or Excise branch.

How will I be kept up-to-date of any new registrations or changes made to the registered particulars?
New registrations or changes made on the profile will be communicated in the following manner,

Will I still need to complete the various tax application forms to register?
Yes, if you are registering at a SARS branch, you will still be required to complete at least one application form and submit the relevant material (supporting documents) as well.

Will I still need to complete a DA185 with associated annexures to register?
Yes. The existing forms will still be needed and submitted. Top Tip: This is for Customs and Excise only.