For an archive on RLA updates, click here.
What’s New ?
- Frequently Asked Questions (FAQs) and useful information:
- Licensing and Registration appeal process
- RLA presentation on how to onboard my clients
- I didn’t receive the initial communication from SARS to migrate to RLA, but I’ve received the notice for suspension?
- How to navigate the RLA System
- How to conduct the merging of your tax types
- Registration and Licensing – External Policy
- Customs Trader Portal – External Guide
- How to access Customs Registration, Licensing and Accreditation on eFiling
- Activation of Registered Representative
- Customs and Excise Relationship Management – External Guide
- Managed shared access through eFiling – External Guide
- Find a Publication – eFiling guides
- Letter to Trade on RLA Onboarding – 26 August 2022
See the complete list of FAQs at the bottom of this webpage, scroll down.
- 29 June 2023 – Facilities Code List updated:
The SC-CF-19-A02 – Facilities Code list – External Annexure was updated. The facility codes used in Box 30 on the Customs Clearance Declaration (CCD) have been updated due to:
- The name changes of:
- De-grouping depot 56 in ORTIA from Hellman to Hellmann Worldwide Logistics (Pty) Ltd.;
- Container depot K4 in Johannesburg and L2 in Port Elizabeth from Zackpack Johannesburg (Pty) Ltd. to Zacpak Johannesburg Depot (Pty) Ltd.; and
- The cancellation of de-grouping depot 67 Expeditors SA (Pty) Ltd.
This enables Customs to transmit electronic messages to these facilities communicating the status of the consignment. If the applicable facility code listed in SC-CF-19-A02 is not inserted in Box 30 on the CCD, the CCD will be rejected by Customs.
- The name changes of:
What is RLA?
Registration, Licensing and Accreditation (RLA), which is part of the New Customs Acts Programme (NCAP), is the new electronic platform for the management of registration/licensing applications. The new electronic registration/licensing process is being implemented under the provisions of the Customs and Excise Act, no 64 of 1964. This will allow for easier transition into the Customs Control and Duty Acts of 2014.
Need help with Registration and Licensing applications?
The DA 185 – Application form – Registration and licensing of Customs and Excise Clients – External Form, the relevant annexes and the supporting documents listed in the application form must be submitted to the nearest Customs office for processing. For more information on the required supporting documents, see Legal Entity – External Standard. The applicant or the applicant’s representative (Public Officer) as per the application form must also provide his / her ID book, proof of address and contact details to the Branch Front End agent.
- For enquiries please forward an email to the following email address, for:
For enquiries and submissions:
If clients are experiencing technical issues to access RLA on eFiling or submitting an application, please call the SARS Contact Centre on 0800 00 7277.
Take note that as from 1 April 2022 the Customs Branch offices are no longer accepting DA185 applications via email.
Alternatively, clients can submit applications for a Customs client number in person at the following Customs Branch offices:
Alberton: Alberton City Mall, Corner of Voortrekker and Du Plessis Road, Alberton, Shop S21 and S22, Entrance number 10 on the first level
Cape Town: 22 Hans Strijdom Avenue, Central, Cape Town
Durban: Albany House, 61-62 Margaret Mncadi Avenue, Corner of Albany Grove & Margaret Mncadi Avenue, Durban
ORTIA: 1st Floor Agents Building, Cargo Section, OR Tambo International Airport
Port Elizabeth: SARS Customs Branch, 3 Winston Ntshona Street, Sanlam building, Port Elizabeth.
Pretoria: 136 Francis Baard Street, Customs House, Pretoria
- For queries on applications already submitted, you can email the following addresses. However, do not send applications (DA185) to the email addresses below as they do not capture applications:
- For applications submitted via the RLA system and the case has passed the acceptable turnaround time, please email [email protected] with the case number and name of the company in the subject line. These are cases starting with the 1000 number.
- For applications submitted via the manual DA185 form and the case is out of the turnaround time, please email [email protected] with the case number and name of company in the subject line. These are for cases starting with the 3 number.
- For assistance on accessing Registration, Licensing and Accreditation on eFiling view our tutorial video on YouTube.
Which supporting documents are required to be uploaded to RLA?
The following documents as proof of address or contact details are required:
- A municipal account, fixed line telephone or cellular phone account or any other monthly account or statement (for example, if appropriate in the circumstances, a co-operative statement for farmers, medical aid statement, mortgage statement, SABC television licence documents, eToll account, major retail accounts) issued to the applicant that can confirm physical address of the applicant, if the applicant is located in the Republic.
- A telephone or cellular phone account issued to the applicant to confirm the applicant’s telephone or cellular phone contact details.
- If the above documents are not in the name of the applicant a commissioned affidavit is required to support the supplied documents.
Want to follow the RLA appeal process?
See the process, forms and policy here.