Service offerings per Channel for tax practitioners


Services

Tax Practitioner Unit*

Practitioner Contact Centre
email​

Contact    Centre**
​               
    Branch            eFiling         

Software /Systems Related​ ​ ​ ​ ​ ​

​All eFiling enquiries Available at Contact Centre
​All e@syFile™ enquiries Available at Contact Centre
Resetting of eFiling passwords​ Available at Contact Centre Available on eFiling

     Registration Maintenance​ ​ ​ ​ ​

1st​​ time registration
(Income tax) 
* See exceptions below

Available at Tax Practitioner Unit

Only if the taxpayer accompanies the tax practitioner

Available at Branch
Only if the taxpayer accompanies the tax practitioner

1st​​ time registration
(VAT) 
* See exceptions below
Available on eFiling
1st​​ time registration
(PAYE)​ 
* See exceptions below
Available at Branch
​Update of ID number / CC registration number

Available at Tax Practitioner Unit 

Only if the taxpayer accompanies the tax practitioner
  

Available at Branch

Only if the taxpayer accompanies the tax practitioner

VAT interview​

Available at Tax Practitioner Unit

Re-activation only

Available at Branch
Update of registered particulars​ ​Possible but not the preferred channel Available on eFiling
​De-registration Available via Practitioner Contact Centre email Available at Branch Available on eFiling
Banking detail changes​

Available at Tax Practitioner Unit

Available at Branch

Available on eFiling
​Banking detail verification Available at Tax Practitioner Unit Available at Branch Available on eFiling
Trustee / Director verification​ Available at Tax Practitioner Unit Available at Branch
Merging of profiles for Single Registration​ Available on eFiling
​Reprint of registration confirmation Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch

Return Completion​ ​ ​ ​ ​ ​ ​

​Personal Income Tax Returns (ITR12)​ Advisory Available on eFiling
Company Income Tax Returns (ITR14) ​​Advisory Available on eFiling
​Income Tax Returns (ITR12T)​ ​​Advisory Available on eFiling
​VAT 201 ​​Advisory Available on eFiling
EMP ​201 / EMP 501 / EMP 601​ ​​Advisory Available on eFiling
​IRP 6 ​​Advisory Available on eFiling
​Tax Compliance Status (TCS) application​ ​​Advisory Available at Branch Available on eFiling
​TCS collection ​​Advisory Available at Branch Available on eFiling
​Tax Directive Available at Tax Practitioner Unit ​​Advisory Available at Branch Available on eFiling
​Application for tax directive: Fixed percentage - IRP (3b)​ Available at Tax Practitioner Unit ​​Advisory Available at Branch
Emigration Clearance​ ​​Advisory Available at Branch
​Foreign Investment ​​Advisory Available at Branch

​Request for Remission

(PIT, CIT,VAT & PAYE)

Available at Tax Practitioner Unit ​​Advisory Available at Branch Available on eFiling

​Notice of Objection

(PIT,CIT, VAT & PAYE)

Available at Tax Practitioner Unit ​​Advisory Available at Branch Available on eFiling
​Request for Correction Available at Tax Practitioner Unit ​​Advisory Available at Branch Available on eFiling

Notice of Appeal​

(PIT,CIT, VAT & PAYE)

Available at Tax Practitioner Unit ​​Advisory Available at Branch Available on eFiling
​ADR 1 (Trust and Donations)​ Available at Tax Practitioner Unit ​​Advisory Available at Branch
ADR 2​​ (Trust and Donations) Available at Tax Practitioner Unit Available via Practitioner Contact Centre email ​​Advisory Available at Branch
​Request for returns Available via Practitioner Contact Centre email ​​Advisory Available on eFiling
​Voluntary Disclosure Programme (VDP) - requests​ Advisory Available on eFiling

Accounts​ ​ ​ ​ ​ ​ ​

 

 

Request for Statements​​ ​

From 1999 to 2008 only

 

From 1999 to 2008 only

 

From 1999 to 2008 only

 

From 1999 to 2008 only

 

After 2008 only

 

 

 

 

 
 
​Re-allocations Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch Limited extent
Re​quest for waiving of penalties and interest​ Available via Practitioner Contact Centre email Available at Branch
​Queries relating to refunds​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Contact Centre Available at Branch
Offset of credits​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch Limited extent

Debt Management​ ​ ​ ​ ​ ​ ​

Under R50 000 de​bt arrangements ​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email ​​Available at Contact Centre Available at Branch
​Request for Suspension of Obligation to Pay Available at Tax Practitioner Unit

 

Advisory

Available at Branch Available on eFiling
Over R50 000 debt arrangements​​ Available via Practitioner Contact Centre email
Request for debt equalisation​ Available via Practitioner Contact Centre email
Settlement offer​​
​Write Off

Other​ ​ ​ ​ ​ ​ ​

VAT vendor search​ Advisory Available on eFiling
​Tax Practitioner verification​ Available at Tax Practitioner Unit Advisory Available at Branch Available on eFiling
Supporting documen​tation upload​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Advisory Available at Branch Available on eFiling
​Reprint of Notice assessment Available via Practitioner Contact Centre email Advisory Available on eFiling
Payments​​ ​Only via eFiling, EFT or at  a bank Advisory ​Only via eFiling, EFT or at a bank Available on eFiling
Tax Practitioner registration and verification​ Advisory Available on eFiling
Transfer Duty submission​ Advisory Available on eFiling
​Transfer Duty payments Advisory Available on eFiling
Advanced tax ruling​ Available on eFiling

Audit​ ​ ​ ​ ​

Submitting documents for Audit​​ Available at Tax Practitioner Unit Available via Practitioner Contact Centre email Available at Branch Available on eFiling
Enquiry as to the audit status​ Available at Tax Practitioner Unit Available at Contact Centre Available at Branch
 

 

 * Including Branch Tax Practitioner queues

** Technical issues will be escalated to technical teams

* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage