Browser compatibility guidelines

For an optimal eFiling experience, we suggest using one of the following browsers and higher: Chrome v41, Firefox v55, Edge v13, Safari v10 or Opera v55.
 
For some of the issues being experienced:
  • If you experience issues opening forms and notifications on eFiling, see how to enable Flashplayer in Chrome.

  • If you experience issues accessing details on eFiling, you may need to clear your cache, see our easy steps how to do it in all browsers.

  • If you see a 'Busy preparing your form' or 'Incorrect version of Flash Player', when trying to access Adobe forms on Chrome, click here.

  • For the few forms on eFiling still in Adobe:
    • If you see a 'Busy preparing your form' or 'Incorrect version of Flash Player' message, when trying to access Adobe forms on Chrome, click here.
    • The latest version of Adobe Flash player and Adobe Reader should be used for eFiling and the latest version of Adobe AIR for e@syFile™ Employer:
    • As Adobe no longer supports Linux, you can install the Chrome browser as a work-around on your Linux operating system. The Chrome browser has built-in plugins for the latest Flash version.
    • How to view PDFs in a browser: Each browser has its own setting to control how PDFs open from a webpage. To successfully view a PDF in a specific browser, click on your relevant browser below:
  • Some of our Guides, Manuals and Policies published on the SARS website have Annexures included. In Internet Explorer the preview to the Annexures is showing when opening the document, but in Chrome it is not showing, which may lead to taxpayers thinking that the document doesn't have Annexures. Kindly note that the Annexures are still included when in Chrome, it's only the Preview to the Annexures that is not showing.

For example the Guide for Employers in respect of Skills Development Levy:

​Internet Explorer - Annexures preview is showing:​                  ​Chrome - Annexures preview is NOT showing:
Annexures preview IE.jpg Annexures NO preview Chrome.jpg
 
 

In order for the Annexures to show in the preview in Chrome, see the following easy steps:


1. You will have to download the PDF (see the down arrow encircled in red below) and then open it from your PC to view any attachments:

Chrome shows preview.jpg

 

2.  Open the document once downloaded, on your PC and it shows the Annexures:

Chrome show preview 1.jpg

 

To access this page in different languages click on the links below:
Last Updated: 28/02/2020 1:36 PM     print this page ​
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 Top FAQs

I am using Adobe PDF and I’m not able to Save or File my ITR12 on eFiling?
If you are unable to Save or File your ITR12 on eFiling when using Adobe PDF, and get an error message Follow these simple steps
I can't access eFiling on my Linux operating system, as I can't install the latest version of Flash?
We are aware of this issue, and as a workaround, you can install the Chrome browser on your Linux operating system. The Chrome browser has built-in plugins for the latest Flash version.