SARS Relationship Management is responsible for the coordination and facilitation of all interactions between large business taxpayers and relevant functions across SARS.   


To strengthen and manage relations with its taxpayers through operational effectiveness and service excellence as well as to improve the compliance culture.

Relationship Management Team

Relationship Management has a dedicated team who are the primary contact for all large taxpayers. 
The offices are located primarily at Johannesburg (Megawatt Park), Durban, Cape Town and Port Elizabeth.

Classification of Groups for Relationship Management

The structure is organised into three major economic groups, which represent the nine Standard Industry Classification codes, namely:
  • Primary Cluster (Mining and Quarrying; Forestry and Fishing; Agriculture).
  • Secondary Cluster (Manufacturing; Electricity gas and water supply, Construction, Wholesale and retail trade).
  • Tertiary Cluster (Transport, storage and communication, Financial intermediation, real estate and business services; Community, social and personal services).
Each cluster has the following dedicated personnel:
  • Senior Manager has the overall responsibility for the operations of the cluster.
  • Specialists are responsible to manage relationships with a portfolio of taxpayers.
  • Operations Managers are responsible for the query resolution process and management of the Consultants and Service Agents.
  • Consultants are responsible to resolve taxpayer service queries and they serve as primary points of contact.
  • Administrators support the team on administrative issues including the issuing of Tax Compliance Status. 

Key activities of Relationship Management 

The responsibility of Relationship Management is to assist taxpayers to comply with their statutory obligations in the most efficient and effective manner through the delivery of a superior and differentiated service and educating taxpayers.

The single point of contact for the taxpayer facilitates a more efficient service and permits regular interaction with a view to:
  • Obtaining a better understanding of the taxpayer’s business and the risk factors affecting compliance.
  • Informing taxpayers of any system/process developments and the impact thereof.
  • Discussing the progress of any current issues/disputes with SARS.
  • Planning the logistics of field audits.
  • Holding regular taxpayer education interventions with a view to alerting taxpayers to the implications of SARS modernisation agenda initiatives.
  • Providing taxpayers with training on eFiling/[email protected] and other SARS systems as well as facilitating the effective use of these systems.
  • Alerting taxpayers to new systems/processes introduced by SARS.
  • Improving voluntary tax compliance. 

Query resolution for Large Business

The centralised email address for submission of Large Business taxpayer queries is [email protected]

A Consultant or Service Agent will acknowledge receipt of requests within 2 (two) working days. However, should requests relate to an application for a Tax Clearance Certificate, the request will be acknowledged within 24 (twenty four) hours.

The standard turnaround time for all service requests is 21 (twenty one) business days & 5 (five) business days for tax clearance certificates. 
For 'High Net Worth Individuals' (HNWI) queries, you may email [email protected]

Escalation process for Large Business 

  • The query resolution mailbox must be the first point of contact for all queries.
  • Should the service issues not be resolved at the query resolution process (within the given timeframes), the taxpayer may escalate the issue to [email protected]
  • A valid case number must be provided when escalating a matter.  The case number would have been provided in the initial query resolution process.
  • Should the above process not be followed or a valid case number not be provided, the escalation will be routed to the LB queries mailbox for consideration.
  • A Consultant or Service Agent will acknowledge receipt of the escalation within 2 working days.
  • If the escalation process fails to resolve your concern and you wish to register a complaint and take the matter further then please follow the Complaint Management Process.
  • In all cases it is essential that all the steps indicated above are adhered to for escalations, otherwise you will be referred to the relevant previous step in the process.

Contact details for Relationship Management 

The mobile numbers below are available to taxpayers during working hours. Taxpayers may leave messages after working hours but may only expect a response the next business day.


Mr Antony Cohen: Senior Manager
Email: [email protected]
Telephone: (011) 602 3480
Mobile number: 083 701 1447

Ms Abigail Ditabo: Operations Manager
Email: [email protected]
Telephone: (011) 602 3889
Mobile number: 081 398 1479

Ms Fikile Makube: Operations Manager
Email: [email protected]
Telephone: (011) 602 3449
Mobile number: 081 480 6010

Mr Taelo Mokhejane: Operations Manager
Email: [email protected]
Telephone: (011) 602 3958
Mobile number: 081 339 8911

Primary Cluster
Mr Antony Cohen: Senior Manager
Email: [email protected]
Telephone: (011) 602 3480
Mobile number: 083 701 1447
Ms Darshana Muljee: Specialist (Mining & Agriculture)
Email: [email protected]
Mobile number: 082 827 9457
Ms Leboneng Makhubedu: Specialist (Mining & Agriculture)
Email: [email protected]
Mobile number: 079 887 7670
Secondary Cluster

Ms Phokoane Mathebula: Senior Manager
Email: [email protected]
Telephone: (011) 602 3512
Mobile number: 072 224 0507
Mr Francois Smal : Specialist (Retail)
Email: [email protected]
Mobile number: 071 381 0554
Mr Charlton Norris: Specialist (Manufacturing: Foodstuffs)
Email: [email protected]
Mobile number: 073 158 8829
Mr Kenneth Lethole: Specialist (Manufacturing)
Email: [email protected]
Mobile number: 083 387 4541

Ms Sharmain Andhee: Specialist (Telecommunications, IT and Media)
Email: [email protected]
Mobile number: 071 856 3576

Ms Siziwe Dube: Specialist (Construction)
Email: [email protected]
Mobile number: 071 675 1739

Tertiary Cluster

Mr Mohammed Desai: Senior Manager
Email: [email protected]
Telephone: (012) 422 6342
Mobile number: 082 442 6342
Mr Obakeng Mathibe: Specialist (Primary & Transportation)
Email: [email protected]
Mobile number: 081 036 7350
Ms Palesa Poswa: Specialist (Insurances & Other Financial Services)
Telephone: (011) 602 3552
Mobile number: 081 766 2986

Mr Thami Ndlovu: Specialist (Local Banks & other Financial Services)
Email: [email protected]
Mobile number: 076 402 1340
Ms Thozama Raula: Specialist (Diversified Groups)
Email: [email protected]
Mobile number: 083 279 8506
Kwazulu-Natal Region
Mr Naeem Shahid: Senior Manager
Telephone number: 031 333 7139
Mobile number: 083 399 7703

Ms Melinda Smith: Operations Manager (KZN & PE)
Telephone: (031) 333 7184
Mobile number: 072 058 8512
Ms Zama Khuzwayo: Specialist
Mobile number: 082 594 3271
Eastern Cape Region
Mr Duane Adams: Specialist
Mobile number: 082 467 4506
Supervised by Senior Manager: Kwazulu-Natal Region
Western Cape Region
Mr Julian Edwards: Senior Manager
Telephone: (021) 413 6964
Mobile number: 082 520 2813

Ms Kim Viegeland (Operations Manager)
Telephone: (021) 413 6537
Mobile number: 081 441 1368
Ms Nicolette Herbert: Specialist
Mobile number: 071 852 3628
High net worth individuals
Mr Mohammed Desai: Senior Manager (HNWI)
Telephone: (012) 422 6342
Mobile number: 082 442 6342
Ms Charlene Isaacs: Specialist (HNWI)
Email: [email protected]
Telephone: 0116023458
Mobile number: 0794977230

High Net-Worth Individuals
Central mailbox: [email protected]
HNWI Consultants:
Ms Diana Fourie:
Email: [email protected]
Telephone: 011 602 3542

Ms Theresa Fortune
Email: [email protected]
Telephone: 011 602 3679

Mr Tshifhiwa Mphugana
Email: [email protected]
Telephone: 011 602 4574
Last Updated: 21/09/2020 2:17 PM     print this page
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