​make an Appointment

Dear Tax Practitioner/Taxpayer

We urge all Taxpayers and Tax Practitioners to make use of our Electronic and Digital Channels.

What do you need to know when making an appointment with a SARS consultant?

  • Please indicate whether you are making a booking as an Individual, Company, Representative or a Practitioner.
  • Only SARS registered taxpayers will be able to request an appointment. Unregistered users will be referred to the eFiling website to register.
  • If you cannot be verified as a registered individual taxpayer, company representative or practitioner, you will not be able to book an appointment.
  • Please note that you have to provide us with a valid cell phone number and/or an email address.
  • Date selection may not be more than 10 days in advance. The calendar will be greyed out, and only day 3-10 will be available for selection.
  • Only one time slot may be selected for a booking.
  • Scheduling recurring appointments (block bookings) is not allowed.
  • Once an appointment has been confirmed you will receive a formal confirmation by email or SMS, with a reference number.
  • On arrival at the selected branch:
    • Please indicate that you have an appointment,
    • Your reference number will be verified before you are allocated a queue or a seat in the waiting area,
    • We will endeavour to ensure that all on-time clients will be served at the time of the approved booking,
    • Late clients may forfeit their appointment, and will then be required to make a new appointment,
    • Early clients will be allowed in the waiting area, but will only be served as per the appointment time.
  • You will be allocated a meeting with a specific service agent and you will not be allowed to request assistance from an alternative agent.
  • You will be able to follow up on any progress after your appointment by accessing your eFiling profile or calling the Contact Centre. If a follow up appointment is required, this will be scheduled by the Service agent.
  • Please ensure that you have all documentation at hand that is relevant to your query, together with your proof of Identity, when travelling to a SARS branch for an appointment. 
  • It is recommended that you use Google Chrome to access the booking form.

For more detail on the process, see our Guide on Book an Appointment at a SARS Branch.

Please note that only processes which are not yet been fully automated will be dealt with by way of an appointment. You may select these processes from the dropdown list, when requesting the appointment. If the process you are looking to complete is not in the dropdown list – it means that process can be completed by way of our electronic channels.

Click here to open the booking form in a new window


Last Updated: 13/05/2020 7:27 PM     print this page
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